Call Center Representative
5 days ago
Company: DigitalAgile Solution
Location: Conetower, 3rd Floor, Regency Plaza, Lahore
Job Type: Full-time, On-site
Timings: 6:30 PM – 3:30 AM (Night Shift)
About Us
DigitalAgile Solution is a fast-growing digital marketing company, providing innovative solutions to clients in the USA. We are looking for energetic and customer-focused individuals to join our call center team and support our US operations.
Key Responsibilities
- Handle inbound and outbound calls to assist US-based clients.
- Provide accurate information regarding our digital marketing services.
- Maintain professional communication and build positive client relationships.
- Record and update customer details in the system efficiently.
- Meet daily/weekly targets and contribute to team performance.
- Handle customer concerns with patience and resolve queries effectively.
Requirements
- Minimum 1 year of experience in a call center or customer support role (US campaign preferred).
- Excellent English communication skills (both verbal and written).
- Strong interpersonal and problem-solving skills.
- Ability to work in night shifts (6:30 PM – 3:30 AM).
- Basic computer knowledge and familiarity with CRM tools is a plus.
Job Type: Full-time
Work Location: In person
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