Customer Support Representative

7 days ago

Lahore, Punjab, Pakistan Eccountant (Pvt) Ltd Full time 300,000 - 600,000 per year

Role Overview:

We are seeking a proactive and customer-focused individual to join our support team. As a Customer Support Executive, you will be the first line of communication for our ERP clients, helping resolve issues, answer queries, and ensure an excellent customer experience.

Key Responsibilities:

● Provide first-level support to clients using the Eccountant ERP system across modules (Accounts, Sales, Purchase, Inventory, Payroll, CRM, etc.)

● Handle customer queries via email, chat, calls, and ticketing systems.

● Troubleshoot software issues, bugs, and usage errors.

● Escalate unresolved issues to technical or product teams when needed.

● Guide clients through ERP features and best practices to maximize value.

● Document client interactions, resolutions, and feature requests.

● Assist in creating user guides, FAQs, and knowledge base articles.

● Collaborate with QA, Product, and Development teams to drive continuous improvement.

Requirements:

● Bachelor's degree in Business, Accounting, IT, or a related field.

● 2+ years of experience in ERP or SaaS customer support (preferred).

● Familiarity with ERP workflows such as sales, inventory, procurement, and finance.

● Excellent communication and interpersonal skills.

● Strong problem-solving ability with a customer-first mindset.

● Ability to multitask and stay organized in a fast-paced environment.

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Jenpharm Life Sciences. Full time 600,000 - 1,200,000 per year

    Company DescriptionJenpharm Life Sciences is dedicated to serving the dermatology and medical communities by offering innovative remedies. We aspire to make a significant presence in the cosmeceutical market, helping individuals feel better about their appearance. Our commitment is to create impactful solutions that improve the well-being of our...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TransData Full time 1,200,000 - 3,600,000 per year

    Company DescriptionTransData is a global leader in providing Digital Workforce solutions and AI-powered business services with a presence in the US, Europe, and Asia. For over 20 years, we have helped businesses achieve scalability, efficiency, and excellent customer experiences through business process outsourcing. We specialize in integrating AI,...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Gravity Force Full time 600,000 - 900,000 per year

    Job Title: Customer Support Representative – E-commerceLocation: Bahria Orchard, Lahore, PakistanJob Type: Full-TimeAbout UsWe are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused...

  • Customer Support Representative

    1 week ago

    Lahore, Punjab, Pakistan Work Bloom Global Full time 400,000 - 600,000 per year

    Company DescriptionAt Work Bloom Global, we are dedicated to helping businesses thrive in today's dynamic digital landscape. Our team of talented professionals offers a range of services including customer support, digital marketing, and virtual assistant services. We provide 24/7 support to ensure customer satisfaction and loyalty. Whether you're a startup...

  • Customer Support Representative

    7 days ago

    Lahore, Punjab, Pakistan MAF COLLECTIONS (SMC-PRIVATE) LIMITED Full time 250,000 - 400,000 per year

    Job Summary:We are seeking a proactive and customer-focused Customer Support Representative to join our packaging material team. The role involves managing customer inquiries, processing orders, handling complaints, and ensuring seamless coordination between clients, sales, and production departments. The ideal candidate will have strong communication...

  • Customer Sales Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Nestors Global Pvt Ltd Full time 1,600,000 - 3,200,000 per year

    Job Description: Customer Sales Support RepresentativePosition: Customer Sales Support RepresentativeLocation: [Lahore/Onsite]Company: [Nestors Global Pvt. Ltd]About Us:Nestors Global is a leading writing services company dedicated to providing high-quality content solutions to a diverse range of clients. We specialize in delivering professional writing...

  • Shopify Customer Support

    1 week ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Shopify Customer Support(E-commerce) — EST Shift — GulbergLocation:Gulberg (on-site)Shift Time Zone:ESTOpen Positions:10Compensation:Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help...

  • Customer Support Representative

    5 days ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 444,000 - 504,000 per year

    Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through effective communication.Key Responsibilities:Handle inbound and outbound calls...

  • Customer Support Representative

    7 days ago

    Lahore, Punjab, Pakistan Techbridge Consultancy Services Full time 360,000 - 480,000 per year

    Job Overview:We are seeking enthusiastic and tech-savvy Customer Support Representative (Female preferable) to join our dynamic team. If you have excellent communication skills, a customer-first approach, and strong work ethic, we'd love to hear from you This role is ideal for individuals who are empathetic, adaptable, and comfortable using technology to...

  • Customer Support Representative

    1 week ago

    Lahore, Punjab, Pakistan Marham Full time 600,000 - 1,200,000 per year

    Marhamis looking for aCustomer Support Representativeto join our dynamic and mission-driven team. If you have a strong background in thepharmaceutical or healthcare industryand a passion for delivering exceptional customer service, we'd love to hear from youKey Responsibilities:Respond promptly and professionally to customer inquiries via live chat.Handle...