Customer Support Representative

1 week ago

Lahore, Punjab, Pakistan Eccountant (Pvt) Ltd Full time 300,000 - 600,000 per year

Role Overview:

We are seeking a proactive and customer-focused individual to join our support team. As a Customer Support Executive, you will be the first line of communication for our ERP clients, helping resolve issues, answer queries, and ensure an excellent customer experience.

Key Responsibilities:

● Provide first-level support to clients using the Eccountant ERP system across modules (Accounts, Sales, Purchase, Inventory, Payroll, CRM, etc.)

● Handle customer queries via email, chat, calls, and ticketing systems.

● Troubleshoot software issues, bugs, and usage errors.

● Escalate unresolved issues to technical or product teams when needed.

● Guide clients through ERP features and best practices to maximize value.

● Document client interactions, resolutions, and feature requests.

● Assist in creating user guides, FAQs, and knowledge base articles.

● Collaborate with QA, Product, and Development teams to drive continuous improvement.

Requirements:

● Bachelor's degree in Business, Accounting, IT, or a related field.

● 2+ years of experience in ERP or SaaS customer support (preferred).

● Familiarity with ERP workflows such as sales, inventory, procurement, and finance.

● Excellent communication and interpersonal skills.

● Strong problem-solving ability with a customer-first mindset.

● Ability to multitask and stay organized in a fast-paced environment.

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