Customer Service Representative Dispatch

1 day ago

Islamabad, Islamabad, Pakistan AK Telitech (SMC) Private Limited Full time 300,000 - 500,000 per year

Company Description

At AK Telitech (SMC) Private Limited, we specialize in outbound call center services and Amazon Wholesale brand approval solutions, helping clients achieve their business goals. Our call center services include lead generation, appointment setting, sales calls, customer service, and market research, with proven success in increasing sales and enhancing customer satisfaction. Additionally, we assist clients with Amazon Wholesale brand approvals, streamlining processes like account creation, product identification, and application submission. Backed by a team of experienced professionals, we are committed to delivering reliable and efficient services that help businesses grow and succeed.

Role Description

This is a full-time on-site role for a Dispatch specialist located in E-11 Islāmābād, Pakistan. The role involves managing customer interactions to ensure satisfaction, monitoring dispatch schedules, and coordinating with internal teams to resolve customer queries. Responsibilities include addressing concerns, maintaining communication records, and delivering high-quality support in a fast-paced environment.

Qualifications

  • Strong capabilities in Customer Service, Customer Support, and Customer Satisfaction
  • Experience in fostering exceptional Customer Experience
  • Effective communication and problem-solving skills
  • Ability to work collaboratively in a team environment
  • Proficiency in maintaining detailed documentation of customer interactions
  • Bachelor's degree or equivalent professional experience in a related field
  • Previous experience in dispatch roles or relevant industries is a plus

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