Chat Support Executive

1 week ago

Lahore, Punjab, Pakistan ibexl Full time 900,000 - 1,200,000 per year

Job Overview
We are seeking exceptional individuals who can help us bring about change in the world of CX with their expertise and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Job Description

  • Assist customers with their items purchased through the e-commerce website
  • Deliver a class apart customer experience as measured by performance objectives, and maintain the core values of our client
  • Maintain swift responses to customers through email and/or chat
  • Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items, which are not available on the e-commerce website
  • Follow standard processes and procedures when it comes to providing resolutions
  • Stay up to date with the latest updates on system information and process changes
  • Able to deal with objections and handle customer pushbacks

Job Specifications

  • O Levels/Intermediate or above
  • Excellent Written and Verbal English communication
  • Must have at least 30 WPM
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
  • Relevant experience in chat in international

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop

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