Customer Success Manager

Location:  On-site

Reports To:  Head of Operations

What is BoostHive?

BoostHive is a business scale-up solutions provider that works with entrepreneurs, innovators, and founders to create boutique strategies for growth by unlocking potential. Providing services to 24+ Clients with over 101 Projects while growing through the Startup development phase. Our services majorly focus on but not limited to; Business Development, Client Services and Performance Marketing management.

Our Mission:

At BoostHive, our mission is to empower businesses to unlock their full potential and achieve sustainable growth through innovative solutions. We are committed to providing exceptional business development services that drive expansion, increase market share, and enhance profitability for our clients.

Our Values:

BoostHive is a Business that Focuses on 5 Core Values

• Integrity: We do what we say
• Respect: We have empathy for the diversity of people, cultures and ideas
• Performance: We go the extra mile for customers
• Continuous Learning: As there is always room for improvement
• Teamwork: Because everybody at BoostHive plays a part

Job Overview:

The Customer Success Manager will handle multiple critical data management projects for clients across global markets, including the EU, UK, US, Canada, and the UAE. The role requires someone who can under-promise and over-deliver, who understands the seriousness of managing sensitive information, and who thrives in a fast-paced, results-oriented environment. The ideal candidate is someone who will own their role and get the job done, even if it means going beyond the usual working hours.

Key Responsibilities:

• Client Onboarding & Management: Ensure a seamless onboarding experience for clients and establish a roadmap for ongoing success with key clients across multiple markets.
• Project Ownership: Take full accountability for multiple, high-priority data projects. This includes ensuring timeliness, accuracy, and overall project success.
• Proactive Communication: Maintain consistent and clear communication with clients, providing timely reports, status updates, and actionable insights.
• Performance Monitoring: Track and report on client KPIs, ensuring all objectives are met and identifying areas for improvement.
• Critical Data Handling: Manage projects with a high level of sensitivity and confidentiality, ensuring that data is handled according to compliance standards and client requirements.
• Account Growth & Retention: Drive account growth through strategic insights and ensure client retention by delivering consistently high-quality service.
• Client Relationship Building: Cultivate deep, long-lasting relationships with clients based on trust, communication, and results.
• Issue Resolution: Quickly identify and resolve client issues before they escalate, providing solutions that align with client goals.

Who We're Looking For:

This role is not for those looking for a typical 9-to-5 position. We need someone who:

• Is serious about getting results and knows how to prioritize critical tasks.
• Can commit fully to deadlines and consistently deliver without being reminded or micromanaged.
• Thrives under pressure and can manage multiple projects across different time zones.
• Has a sense of urgency when addressing client needs and delivering results.
• Excels in communication and reporting, ensuring clients are always informed.
• Is a problem solver, not just a problem identifier — someone who takes action immediately to prevent delays.
• Under-promises and over-delivers, going above and beyond for the company and the clients.

Skills & Qualifications:

• Experience: 3-5 years in customer success, account management, or project management in a fast-paced, high-stakes environment.
• Global Project Management: Demonstrated experience managing clients in regions like the EU, UK, US, Canada, and UAE.
• Attention to Detail: Absolute precision in handling data, reporting, and project management.
• Commitment: A willingness to go the extra mile to get results and deliver on client expectations.
• Tech-Savvy: Proficiency in CRM systems, project management tools, and data management platforms.
• Exceptional Communication: Strong verbal and written communication skills, with an ability to simplify complex concepts for clients.

How To Apply?

Submit your CVs and relevant documents at :

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a better asset and best resource.

Timings:

US: 7PM  to 04 AM PKT

Compensation & Benefits:

Base Salary: $650 - $750 USD / mo

Unlock $1000 USD base salary upon confirmation.

• Talented teammates
• Work-life balance: 9 hours a day, 5 days a week
• Above-market salary
• Lots of learning & growth opportunities
• Family feel
• Trust-based culture