Customer Service Representative
2 weeks ago
We're hiring a customer-focused representative to handle inbound phone calls only. You'll answer questions, resolve issues, and keep records updated in our CRM.
Responsibilities
- Answer inbound customer calls promptly and professionally
- Provide product info, order tracking, and basic troubleshooting
- Log all call details in the CRM and escalate when needed
- Maintain KPIs like CSAT, AHT, and first-call resolution
Requirements
- Fluent English speaker with excellent phone communication skills
- 2+ years in inbound call center or phone support
- Experience with CRMs (Zendesk, Salesforce, etc.)
- Organized, reliable, and detail-oriented
- Must be able to work on-site with stable attendance
Please send a voice note of your past experiences at to be considered for the role.
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