Customer Service Executive

2 days ago

Karachi, Sindh, Pakistan Horizon Tech Full time 1,200,000 - 1,800,000 per year

The ideal candidate will be responsible for handling customer inquiries and issues across e-commerce platforms to ensure a smooth shopping experience and high customer satisfaction.

Responsibilities

  • Respond promptly and professionally to customer queries, messages, and complaints.
  • Process returns, refunds, and replacements in line with company and platform policies.
  • Coordinate with logistics, operations, and other teams to resolve customer concerns.
  • Maintain customer interaction records and follow up on open issues.
  • Strive to maintain high levels of customer satisfaction and positive feedback ratings.

Must Haves

  • Strong communication and interpersonal skills (verbal and written).
  • Proven ability in problem-solving, conflict resolution, and handling escalations.
  • Prior experience in customer service, support, or e-commerce operations.
  • Ability to multitask and work in a fast-paced environment.
  • Minimum 2-4 years of experience in customer service (preferably in e-commerce).
  • Customer Support Tools: Hands-on experience with Zendesk, Freshdesk, or Gorgias.
  • Certifications in customer service or CRM tools will be an added advantage

Other Details

  • Job Timings: On-site evening night shift following US EST
  • Office location: Off to Shahrah-e-Faisal, PECHS, Karachi

Job Type: Full-time

Pay: Rs100, Rs150,000.00 per month

Application Question(s):

  • Are you comfortable working on a evening night shift?
  • What will be your expected salary?

Education:

  • Bachelor's (Required)

Experience:

  • communication and interpersonal skills (verbal and written).: 3 years (Required)
  • problemsolving, conflict resolution, handling escalations.: 3 years (Required)
  • customer service, support, or e-commerce operations.: 3 years (Required)
  • customer service (preferably in e-commerce).: 3 years (Required)
  • Tools:Zendesk, Freshdesk, or Gorgias.: 3 years (Required)
  • customer service or CRM tools will be an added advantage: 3 years (Required)

Language:

  • Fluent Englsh (Required)

Location:

  • Karachi (Required)

Work Location: In person

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