Customer Service Executive

2 weeks ago

Karachi, Sindh, Pakistan HRSI Full time 200,000 - 600,000 per year

COMPANY OVERVIEW:

Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:

Job Role

As a Customer Service Executive, you will support customers across voice, chat, and email channelsresolving queries, processing service requests, and ensuring a smooth experience with companys wallet and card products.

Key Responsibilities

  • Respond to customer inquiries across voice and digital channels, following SBP and company guidelines
  • Log and resolve service requests and complaints; escalate complex issues as needed
  • Meet performance targets for response time, resolution, and customer satisfaction
  • Report suspicious activity or unusual transactions to the team lead
  • Ensure accurate, consistent information is shared in both Urdu and English
  • Adhere to assigned shifts, scripts, and operational procedures
  • Maintain a customer-first mindset and contribute to team performance

Education

  • Minimum 16 years of education, preferably Master's from a renowned HEC recognized university or institution/equivalent foreign degree holder institution, preferably in Business Administration, Marketing, or a related field.

Experience

  • Minimum 1-3 years of professional experience, preferably in customer service or call centre operations (inbound/outbound)
  • Prior experience in digital financial services, banking, or fintech support roles is a plus

Requirements

  • Strong communication and complaint-handling skills in Urdu and English
  • Ability to follow scripts and SOPs while delivering empathetic, accurate responses
  • Familiarity with digital financial products and EMI services is preferred
  • Goal-oriented, reliable, and comfortable working in shift-based environments

Age

  • The candidate should preferably be not more than 28 years of age as of last date of submission of application.

If you have the required experience and educational qualification to take up the challenging role, you are requested to apply by November 2nd, 2025 at

Only shortlisted candidates will be contacted.

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