Customer Services Representative

1 week ago


Karachi, Sindh, Pakistan Creative HR Solutions (Pvt.) Ltd. Full time

Job Summary: The Customer Service Representative will be the primary point of contact for customers and network agents (International), ensuring their needs are met efficiently and professionally. This role is crucial in maintaining customer satisfaction by providing timely responses and solutions to inquiries related to freight forwarding services.

Key Responsibilities:

  • Respond to customer inquiries and provide detailed information on freight forwarding services.
  • Handle and resolve customer complaints promptly and professionally.
  • Coordinate with operations and logistics teams to ensure timely delivery of shipments.
  • Keep customers informed about shipment status and any changes in delivery schedules.
  • Maintain accurate customer records and update the CRM system regularly.

Qualifications:

  • Prior experience in customer service within the logistics or freight forwarding industry. PREFERABLE
  • Excellent communication and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle high-pressure situations effectively.
  • Minimum Education has to be Graduate.

Job Type: Full-time

Pay: Rs75, Rs100,000.00 per month

Application Question(s):

  • What is your Educational Qualification?
  • How much experience do you have as Customer Services Represenative?
  • Have you worked in Freight Forwarding Industry? If yes, please specify name & tenure of your employment?
  • What is your current salary & benefits?
  • What is your expected salary?
  • What is your notice priod from your current employment?

Work Location: In person



  • Karachi, Sindh, Pakistan SMA Visa Services Full time

    Job Description: We are looking for a Customer Service Representative to manage face-to-face client interactions and provide timely support through Whats-app and email. The ideal candidate will be responsible for handling client inquiries, researching case details, maintaining accurate records, and ensuring smooth coordination between the client and the...


  • Karachi, Sindh, Pakistan Arthur Lawrence Pakistan Full time

    Arthur Lawrence is looking for Customer Service Representativesto join our dynamic team supportingU.S.-based clients.If you're a motivated individual with excellent communication skills and a passion for customer experience, we'd love to hear from youKey ResponsibilitiesHandle inbound and outbound calls for U.S. or Canadian voice campaignsDeliver exceptional...


  • Karachi, Sindh, Pakistan Techno Freight Pakistan (Pvt) Ltd. Full time

    Company DescriptionTechno Freight Pakistan (Pvt) Ltd. benefits from extensive business relationships with shipping and airlines to provide clients with competitive rates and exceptional services. The company specializes in facilitating international shipments for both imports and exports. With a focus on customer satisfaction, Techno Freight Pakistan ensures...


  • Karachi, Sindh, Pakistan Qureshi Group Full time 420,000 - 540,000 per year

    Customer Service Representative (CSR) – Qureshi GroupLocation: KarachiDepartment: Customer ExperienceJob Type: Full-TimeJob SummaryQureshi Group is looking for a professional and customer-oriented Customer Service Representative to manage client interactions across our salon branches and head office. The CSR will be responsible for addressing customer...


  • Karachi, Sindh, Pakistan Straight Technologies Full time

    We are seeking an energetic and articulate Customer Service Representative (CSR) to join our team, working for a leading UK-based furniture company. If you possess excellent fluency in English and a passion for resolving customer issues, this is the role for you.Key Responsibilities:Answer incoming calls from UK customers and address their inquiries...


  • Karachi, Sindh, Pakistan At-Desk PVT LTD Full time

    We are seeking a Customer Service Representative to handle inbound and outbound customer interactions, provide accurate information, and ensure a positive customer experience.Key ResponsibilitiesHandle customer calls professionally and efficientlyRespond to inquiries and resolve issues in a timely mannerAccurately update customer recordsFollow company...


  • Karachi South District, Sindh, Pakistan Factor LED Full time

    Customer Service Representative (CSR) - LED Lights ClaimsCompany: Factor LEDLocation: Saddar, KarachiJob Type: Full-timeShift: 11:00 AM – 8:00 PM (Monday to Saturday)Salary Range: PKR 45,000 – PKR 50,000 per monthJob Description:We are seeking a dedicated Customer Service Representative (CSR) to handle specialized claims for LED lights at our...


  • Karachi, Sindh, Pakistan Vlead Full time

    Job Description:We are looking for an experienced Amazon Customer Service Representative to join our dynamic team at Vlead, a thriving e-commerce company specializing in the sale of exquisite products. As an Amazon Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our customers on the Amazon...


  • Karachi, Sindh, Pakistan Ice Craft Full time

    Location: Korangi Industrial Area KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join Hobnob. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.Key Responsibilities:Handle...


  • Karachi, Sindh, Pakistan Hiring Talent Full time

    We are looking for a Customer Service Representative to join our client's and support their international clients.Experience: 1 to 3 yearsShift: 6:00 PM – 4:00 AM (Night Shift)Working Type: OnsiteTransport: Pick & Drop ProvidedWhat You'll Do:Handle customer inquiries via phone, email, or chat in a professional and timely manner.Provide accurate information...