Customer Service Representative

4 days ago


Karachi, Sindh, Pakistan SMA Visa Services Full time 3,000,000 - 4,200,000 per year

Job Description:

We are looking for a Customer Service Representative to manage face-to-face client interactions and provide timely support through Whats-app and email. The ideal candidate will be responsible for handling client inquiries, researching case details, maintaining accurate records, and ensuring smooth coordination between the client and the internal team.

Key Responsibilities

  • Greet and assist clients in person at the office.
  • Communicate with clients professionally via WhatsApp, calls, and email.
  • Research and gather required case details related to client inquiries.
  • Prepare and share updated information with clients in a clear and timely manner.
  • Maintain client records and documentation using MS Word and MS Excel.
  • Coordinate with internal departments to resolve client concerns.
  • Provide excellent customer service and maintain a positive client experience.

Requirements

  • Minimum education: Intermediate (FA/FSc/Equivalent).
  • Proficient in MS Word & MS Excel.
  • Knowledge of immigration and visa processes will be considered a plus.
  • Strong communication skills (in-person, call, and written).
  • Must be organized, responsible, and detail-oriented.
  • Candidates living near DHA will be preferred.

Location: Near DHA phase 1 (Preferred)

WhatsApp for Applications:

Job Type: Full-time

Pay: Rs25, Rs35,000.00 per month

Work Location: In person



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