Application Support Engineer

5 days ago

Lahore, Punjab, Pakistan HR Force International Full time 600,000 - 1,200,000 per year
Job Summary

We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.

Key Responsibilities:

Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.

Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.

Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.

Conduct root cause analysis and provide permanent resolutions or documented workarounds.

Assist clients with configuration, deployment, and performance optimization of our products.

Document support cases, known issues, and resolutions in the internal knowledge base.

Maintain SLA adherence and ensure timely communication with clients.

Participate in product improvement discussions based on client feedback and recurring issues.

Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • 1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).

  • Strong understanding of APIs, JSON, RESTful services, and web technologies.

  • Experience with Postman, log analysis, or basic debugging tools.

  • Application Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Abyan Technologies Full time 900,000 - 1,200,000 per year

    We're Hiring: Application Support Engineer (L2) Location: Gulberg III, Lahore | Experience: 2–3 yearsAre you passionate about solving complex technical problems and ensuring seamless product performance? Join our fintech team where you'll act as thebridge between support and engineering, making an impact every day.What You'll Do Troubleshoot and resolve...

  • Application Engineer

    3 days ago

    Lahore, Punjab, Pakistan Power Zone Engineering & Services Full time 600,000 - 800,000 per year

    Company DescriptionPower Zone Engineering & Services is a premier provider of advanced power solutions in Pakistan, specializing in diesel generator sets and battery energy storage systems (BESS). As the Genuine OEM of Cummins in Pakistan and the exclusive distributor of FPT (Italy), Power Zone offers a comprehensive range of high-performance solutions with...

  • Associate Application Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan Shaukat Khanum Memorial Cancer Hospital and Research Centre Full time 120,000 - 180,000 per year

    Role DescriptionWe are looking for an enthusiastic and detail-oriented Associate Application Support Engineer (Customer Service Representative) to join our team. The ideal candidate will have a strong technical background and a commitment to delivering top-notch client support. If you have experience in IT call centers, front desk support, and are familiar...

  • Delivery Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Avant Energy & Engineer Full time 1,560,000 - 1,800,000 per year

    Enterprising leader & planner with a strong record of contributions in streamlining, Projects Engineering, Operations, invigorating design, intensifying productivity, systems & procedures, and targeting assignments LSTK/EPC Project Design, Oil and Gas, Process Industry, Engineering, Interface, and Change ManagementInternal (Team & Project Execution)Lead the...

  • IT/Application/System Support

    2 weeks ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time 300,000 - 600,000 per year

    Inbox Business Technologies is seeking a Field Engineer to join our team. As a Field Engineer, you will be responsible for on-site support for our clients. You will be working with a diverse range of customers, providing technical support and solving problems on-site. The ideal candidate has experience in information technology and is highly motivated,...

  • Shopify Customer Support

    7 days ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Shopify Customer Support(E-commerce) — EST Shift — GulbergLocation:Gulberg (on-site)Shift Time Zone:ESTOpen Positions:10Compensation:Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help...

  • IT Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan OLX Pakistan Full time 900,000 - 1,200,000 per year

    Company DescriptionOLX Pakistan.Role DescriptionThis is a full-time role for an IT Support Engineer at OLX Pakistan Lahore Office. The IT Support Engineer will be responsible for providing technical support, troubleshooting issues, administering systems, and offering Tier-1 IT support. Day-to-day tasks include responding to technical inquiries, resolving...

  • Application Security Engineer

    3 days ago

    Lahore, Punjab, Pakistan Simplex Technology Solutions Full time $60,000 - $120,000 per year

    As an Application Security Engineer, you will be at the forefront of securing our applications and infrastructure. You will work with cross-functional teams to embed security into the software development life cycle (SDLC), reduce risk exposure, and ensure compliance with industry standards. Your expertise will directly safeguard sensitive data, protect...

  • Customer Support Executives

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Location:Gulberg, Lahore (On-site)Shift:EST (Evening/Night)Open Positions:5Compensation:Competitive SalaryAbout the RoleWe are hiringCustomer Support Executivesto provide exceptional service to e-commerce customers across live chat, email, and other digital channels. You will follow established SOPs, resolve issues efficiently, and contribute to customer...

  • IT Support Engineer

    3 days ago

    Lahore, Punjab, Pakistan Beaconhouse National University Full time 900,000 - 1,200,000 per year

    Careers at BNUBNU is an equal-opportunity employer. Women and minorities are encouraged to apply.At the Human Resource Department of BNU, we believe that 'people' are the heart and soul of any organization. We offer a stimulating, competitive, and collaborative environment and promise adequate training and development of the University's employees so that...