Customer Success Agent

7 days ago

Lahore, Punjab, Pakistan Instacare Technologies Full time 1,920,000 - 2,400,000 per year

Job Summary:

The Customer Success Agent is responsible for ensuring customer satisfaction, retention, and success by providing excellent post-sales support and maintaining strong client relationships. This role involves understanding customer needs, resolving issues efficiently, and ensuring customers gain maximum value from the company's products or services.

Key Responsibilities:

  • Customer Support & Communication
  • Act as the primary point of contact for customers via phone, email, or chat.
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Provide product guidance, training, and troubleshooting assistance.
  • Customer Onboarding
  • Assist new customers in setting up and using the platform or service.
  • Ensure smooth onboarding by providing necessary documentation and demos.
  • Follow up to ensure successful adoption and satisfaction.
  • Customer Retention & Relationship Management
  • Build long-term relationships with customers to encourage loyalty and renewal.
  • Identify at-risk customers and take proactive steps to improve their experience.
  • Gather customer feedback and share insights with the product and development teams.
  • Performance Monitoring & Reporting
  • Track customer usage and engagement metrics to ensure product value realization.
  • Maintain detailed records of customer interactions and issues in CRM tools.
  • Prepare and share reports on customer satisfaction and support metrics.
  • Collaboration & Process Improvement
  • Collaborate with sales, technical, and product teams to resolve customer concerns.
  • Contribute to knowledge base articles and process documentation.
  • Suggest improvements to enhance the customer experience.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Patience and empathy in handling customer concerns
  • Proficiency in CRM and support tools (e.g., HubSpot, Zendesk, Freshdesk)
  • Ability to multitask and manage time effectively
  • Understanding of SaaS or technology-based products (preferred)

Qualifications:

  • Bachelor's degree in Business, Marketing, IT, or related field
  • 1–3 years of experience in customer success, client support, or account management
  • Experience in SaaS or tech-based customer service preferred

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

  • Customer Success Agent

    1 week ago

    Lahore, Punjab, Pakistan Biztek Apps Full time 750,000 - 1,000,000 per year

    Customer Success Agent – Join Our Growing TeamLocation:Defence Moor, Walton Road, LahoreShift:Night Shift (Monday to Friday, 7:00 PM – 5:00 AM)Biztek Apps, a stable and growingmanufacturing company, is looking for aCustomer Success Agentto engage with warm leads, deliver excellent client support, and ensure an exceptional customer journey. This role...

  • Customer Success Agent

    1 week ago

    Lahore, Punjab, Pakistan HR Ways - Hiring Tech Talent Full time 1,200,000 - 2,400,000 per year

    About the job Customer Success Agent - Remote from LahoreAbout the company we're hiring for Currently:A San Francisco based Email Marketing Company searching for tech-savvy flexible go-getters who welcome new challenges and are open to learning new tools and software.Job Description:Were specifically looking for a customer success champion who will roll up...

  • Customer Success Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Tanzee Infotech Pvt Ltd Full time 600,000 - 900,000 per year

    Customer Success Representative – Digital MarketingLocation: On-site | Type: Full-TimeSalary expectations: 50k-75k + CommissionsTimings: 4AM-1PMOverview:We're looking for a motivated customer support agent to manage client onboarding, support, upselling, and retention for our digital marketing campaigns. You'll play a key role in ensuring client...

  • Customer Support Agent

    3 days ago

    Lahore, Punjab, Pakistan BB Holdings Full time 900,000 - 1,200,000 per year

    Customer Engagement ExecutiveLocation: Lahore (On-site)Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Agent to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success. However, freshers with excellent communication skills and a strong...

  • Customer Service Agents

    5 days ago

    Lahore, Punjab, Pakistan Obah Global Full time 50,000 - 60,000 per year

    Company Description:Obah Global provides AI-powered customer support services & solutions that are affordable, effective, and tailored to the needs of businesses. Our fast, personalized, and culturally-aligned support helps businesses thrive in the competitive market. With Obah Global, scaling customer support becomes a strategic advantage for businesses...

  • Customer Success

    2 weeks ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time 800,000 - 1,200,000 per year

    Role Summary:As aCustomer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Illumina Technology Solutions Full time 900,000 - 1,200,000 per year

    About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in...

  • Customer Support Agent

    2 weeks ago

    Lahore, Punjab, Pakistan Biztekapps Full time 900,000 - 1,200,000 per year

    Job descriptionJob Title: Customer Support AgentLocation: Defence Moor, Walton Road, LahoreShift: Night Shift (Monday to Friday, 7:00 PM - 5:00 AM)Salary Package:Basic Salary: PKR 75,000 – PKR 100,000Incentives: Lucrative commission structure and bonusesBenefits: Provident fund, medical insurance, medical reimbursement, paid leaves, annual tour, bi-annual...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Lumovy Technology Solutions Full time $80,000 - $120,000 per year

    About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in...

  • Customers Sales Agents

    1 day ago

    Lahore, Punjab, Pakistan RSF packaging Full time 400,000 - 600,000 per year

    Company DescriptionRSF Packaging provides top-tier packaging solutions with customized printed box services tailored to industry and product-specific needs. We offer high-quality custom boxes with logos, ensuring a flexible and straightforward packaging process.Role DescriptionThis is a full-time on-site role for a Customer Sales Agent located in Lahore. The...