Head of Operations

2 weeks ago

Islamabad, Islamabad, Pakistan inDriver Full time 900,000 - 1,200,000 per year

We are in search of a Head of Department (HOD) to lead initiatives related to Pakistan, with a primary focus on the Kravenmart project. The ideal candidate should possess strong leadership skills, market expertise in Pakistan, and experience managing cross-functional teams within a fast-paced environment.

Responsibilities

Key Responsibilities:

– Help darkstore teams meet revenue and profit goals, based on Board plans.

– Make sure new cities launch on time and operating guides are consistent.

– Improve service levels (SLA), customer satisfaction (NPS), and other operational metrics by working better with delivery and in-store partners.

– Watch how things are going, point out problems, and help plan solutions.

– Work with different teams inside and outside the company.

Scope of Responsibility:

– This role focuses on Pakistan (KraveMart).

– There's a chance to help with international growth in the future.

– You'll work directly with local partners and vendors to ensure good delivery and service.

– Meeting revenue and cost targets set by the Board.

– Achieving SLA and improving NPS.

– Launching new cities on time and within budget.

– Ensuring operations follow rules and partners perform well.

Qualifications

– 5+ years of experience in quick commerce, food delivery, consumer goods, logistics, or startup operations.

– Strong understanding of grocery logistics, darkstore operations, and customer experience.

– Experience working closely with founders or in startup environments.

– A background in finance or analytics is a big plus.

– Must be fluent in English; Urdu is needed for the Pakistan role.

Key Skills:

– Leading teams and coordinating across different functions.

– Analytical thinking and good with data.

– Communication and managing relationships with important people.

– Standardizing processes and carrying out operations.

– Builder mindset: You like getting into the details and making things work better.

– Ownership without ego: You get results by influencing others and working as a team.

– Adaptability: You do well in fast-changing, high-growth situations.

– Troubleshooting & growth mindset: You solve problems and make systems better as you go.

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