Customer Service Executive

3 days ago

Karachi, Sindh, Pakistan HRSI Full time 1,200,000 - 2,400,000 per year


COMPANY OVERVIEW:

Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:

Job Role

As a Customer Service Executive, you will support customers across voice, chat, and email channelsresolving queries, processing service requests, and ensuring a smooth experience with companys wallet and card products.

Key Responsibilities

  • Respond to customer inquiries across voice and digital channels, following SBP and company guidelines
  • Log and resolve service requests and complaints; escalate complex issues as needed
  • Meet performance targets for response time, resolution, and customer satisfaction
  • Report suspicious activity or unusual transactions to the team lead
  • Ensure accurate, consistent information is shared in both Urdu and English
  • Adhere to assigned shifts, scripts, and operational procedures
  • Maintain a customer-first mindset and contribute to team performance

Education

  • Minimum 16 years of education, preferably Master's from a renowned HEC recognized university or institution/equivalent foreign degree holder institution, preferably in Business Administration, Marketing, or a related field.

Experience

  • Minimum 1-3 years of professional experience, preferably in customer service or call centre operations (inbound/outbound)
  • Prior experience in digital financial services, banking, or fintech support roles is a plus

Requirements

  • Strong communication and complaint-handling skills in Urdu and English
  • Ability to follow scripts and SOPs while delivering empathetic, accurate responses
  • Familiarity with digital financial products and EMI services is preferred
  • Goal-oriented, reliable, and comfortable working in shift-based environments

Age

  • The candidate should preferably be not more than 28 years of age as of last date of submission of application.

If you have the required experience and educational qualification to take up the challenging role, you are requested to apply by November 2nd, 2025 at

Only shortlisted candidates will be contacted.


  • Customer Services Executive

    3 days ago

    Karachi, Sindh, Pakistan bogo Full time 480,000 - 540,000 per year

    Looking for Call Centre Executive at Bogo Liv, who will be responsible for:Responding to customer queries on phone calls/messages.Take customer surveys.Answer to customer chats and emails.Qualifications and Skills:Intermediate or above.Excellent communication skills.Strong problem-solving abilities.Patience and empathy towards customers.Proficiency in using...

  • Customer Service Executive

    3 days ago

    Karachi, Sindh, Pakistan 5ba6521f-5a17-4693-a153-f170a7dd95b9 Full time 300,000 - 350,000 per year

    Job Summary:Idealancy is looking for an enthusiastic and experienced Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring seamless customer communication, primarily focusing on confirming customer orders via phone calls and providing efficient support across digital channels like WhatsApp and Facebook.Key...

  • Customer Service Executive

    3 days ago

    Karachi, Sindh, Pakistan JOFA Group Full time 400,000 - 600,000 per year

    As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key ResponsibilitiesRespond to customer queries via phone, email, chat, or social media.Handle order processing, exchanges, returns, and refunds.Provide detailed product...

  • Customer Service Executive

    15 hours ago

    Karachi, Sindh, Pakistan HRSI Full time 1,200,000 - 2,400,000 per year

    COMPANY OVERVIEW: Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role: Job Role As a Customer Service Executive, you will support customers across voice, chat, and email channelsresolving queries, processing service requests, and...

  • Customer Service Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Insta World Full time 900,000 - 1,200,000 per year

    Location:Karachi (On-site)Company:InstaWorld – Pakistan's Fastest E-Commerce Delivery PlatformCompany Overview:InstaWorld is Pakistan's fastest-growing e-commerce delivery platform, helping businesses ship anywhere in the country without the hassle of managing multiple delivery partners. We're dedicated to providing seamless, efficient, and reliable...

  • Sales And Customer Service Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Closet Stores (Pvt Ltd) Full time 400,000 - 600,000 per year

    Company DescriptionCloset Stores (Pvt Ltd) offers a unique solution for fashion enthusiasts by providing rental dresses at a fraction of the price. Pioneering dress rentals in Pakistan, Closet Stores ensures customers can access their services through multiple channels including WhatsApp, Instagram, Facebook, TikTok, or their website. Our mission is to make...

  • Customer Service Executive

    1 week ago

    Karachi, Sindh, Pakistan Karsaz Full time 900,000 - 1,200,000 per year

    Qualification :B.E Electrical / Electronics / Mechanical;BBA / MBAExperience :Minimum 1 yearJob Description :Respond to customer service issues in a timely manner to sustain the business.Meet with the customers at risk, satisfy them and resolve their queries on priority.Coordinate with internal team for supplying of parts & equipment to resolve customer's...

  • Customer Services

    1 week ago

    Karachi, Sindh, Pakistan The BranPac Full time 400,000 - 600,000 per year

    At The BranPac, we believe every interaction tells a story — one that reflects care, trust, and excellence. We're looking for a Customer Service Executive who embodies empathy, professionalism, and a passion for creating remarkable customer experiences.If you have an eye for aesthetics, a calm approach to challenges, and the ability to represent premium...

  • Customer Service Executive

    3 days ago

    Karachi, Sindh, Pakistan MARS Healthcare Network Full time 840,000 - 1,020,000 per year

    We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:Responsible to manage case routing with...

  • Customer Service Executive

    6 days ago

    Karachi, Sindh, Pakistan Home Done Full time 70,000 - 90,000 per year

    About Us:Home Done is a leading UK-based online retailer specializing in home and garden products.We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from youPrimary...