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Assistant Manager Training

2 weeks ago

Lahore, Punjab, Pakistan Abacus Full time 900,000 - 1,200,000 per year

Abacus is looking for a passionate and dynamic Assistant Manager – Training to join our growing BPO/Call Center operations. The ideal candidate will be responsible for designing, delivering, and driving impactful training programs that enhance agent performance, uplift customer experience, and align with organizational goals.

Key Responsibilities

  • Lead new hire, process, product, and soft skills training programs.
  • Conduct 
    Training Needs Analysis (TNA)
     and close performance gaps.
  • Drive 
    training effectiveness KPIs
     – certification, nesting success, and retention.
  • Coach and mentor trainers and team members
     to ensure consistent quality.
  • Collaborate with 
    Operations, Quality, and Client teams
     to update training content.
  • Monitor and report on training effectiveness with data-driven insights.

Ideal Candidate Profile

  • 4–6 years
     of Training & Development experience in 
    BPO/Call Center
    .
  • At least 
    2 years in a supervisory/assistant manager training role
    .
  • Strong expertise in 
    facilitation, coaching, and people development
    .
  • Proven record in managing 
    agent readiness, nesting, and training ROI
    .
  • Excellent 
    communication, leadership, and stakeholder management skills
    .
  • Bachelor's degree (Master's preferred) – Certifications in 
    TTT/L&D
     a plus.

Why Join Us?

  • Shape the learning culture of a leading BPO.
  • Exposure to global clients & dynamic business processes.
  • Growth-focused environment with career progression opportunities.

If you're passionate about developing people, improving performance, and driving customer excellence—we'd love to hear from you

Apply Now:

TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #BPOTraining #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&D #NowHiring #TrainingJobs

Job Type: Full-time

Work Location: Lahore, In person