Email & Chat Support

13 hours ago

Lahore, Punjab, Pakistan Dubizzle Labs Full time

is looking to hire a
'Customer Support Executive'
for its Bayut and Dubizlee Operations.

Job Responsibilities:

  • Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
  • Responsible for client account up gradation upon receiving invoices from different channels.
  • Responsible for client account degradation upon expiration of client account.
  • Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
  • Responsible to setup XML feed Integration.
  • Clients grievance handling by escalating all issues related to , reported by clients, A/C manager to manager operations.
  • Live chat support to all related web users.
  • Providing after sales & support to all account managers.

Job Requirements:

  • Experience: 06 months - 1 Year (Email/Chat Support)
  • Education: Must be a graduate
  • Location: Gulberg, Lahore
  • Shifts: Hybrid
  • Gender: Both
  • Position Level: Entry Level
  • Should have very good command over spoken and special written English.
  • Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
  • Preferably a graduate with a minimum 0.5 year experience.
  • Experience in Customer services role, preferably from a support/call center-
  • Strong communication and follow-up skills.
  • Have a working knowledge of computer software like MS Word and Excel.

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