Email / Call / Chat Support Executive

4 days ago

Lahore, Punjab, Pakistan The Visamtion (Private) Limited Full time 480,000 - 600,000 per year
  • Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
  • Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
  • Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
  • Building lasting relationships with clients and other team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
  • Making sales or recommendations for services that may better suit customers' needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.

NOTE: Candidates having O Level / A Level background will be preferred

Location: PIA Road Lahore

Evening Shift: Timing: 3:30pm to 11:30pm. (6 days in a week)

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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