Customer Service Specialist- International Support

3 hours ago

Karachi GulistanEJouhar Kp, Pakistan ABS INTERNATIONAL Full time 480,000 - 936,000 per year

Location: Gulistan-e-Johar, Karachi, Pakistan (On-Site)

Job Type: Full-time

Salary: PKR 63,000 - PKR 78,000 per month (including bonuses)

Schedule Options:

  • Option 1: 6:00 PM - 2:00 AM PKT
  • Option 2: 7:00 PM - 3:00 AM PKT
  • Option 3: 8:00 PM - 4:00 AM PKT

Key Responsibilities

  • Deliver exceptional customer service and support to global clients via multiple channels
  • Build and maintain strong customer relationships to enhance satisfaction and retention
  • Promote company products and services to international audiences with consultative approach
  • Collaborate with cross-functional teams to resolve complex customer issues efficiently
  • Maintain accurate records and documentation in CRM systems (Salesforce/Zendesk)
  • Achieve and exceed performance metrics to maximize monthly incentives and bonuses
  • Continuously develop product knowledge and customer service skills through training

Qualifications & Requirements

  • 1+ years of international customer support experience (BPO/call center background preferred)
  • Fluent English communication skills (verbal and written) at C1 level or equivalent
  • Proven ability to resolve complex customer issues effectively and efficiently
  • Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT)
  • Strong problem-solving, multitasking, and communication abilities
  • CRM software proficiency (Salesforce, Zendesk, or similar) is advantageous
  • Customer-focused mindset with genuine desire to help and support others

Compensation & Benefits

  • Base Salary: PKR 40,000 - PKR 45,000 per month (based on experience)
  • Performance-Based Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics
  • Night Shift Premium: Additional PKR 3,000 monthly punctuality bonus
  • Daily Performance Rewards: Immediate recognition for exceptional achievement
  • Total Monthly Compensation: PKR 63,000 - PKR 78,000 (based on performance)
  • Financial Wellness: Salary advance program for emergency needs
  • Paid Training: Comprehensive onboarding and continuous skill development
  • Career Advancement: Clear pathway to Team Lead and Management positions

Why Join Our Customer Support Team?

  • Industry-Leading Earnings: Total compensation package ranks in top 15% for customer support roles in Karachi
  • Career Growth Opportunities: 75% of leadership roles filled internally through our promotion program
  • Stable Schedule: Consistent shifts with predictable earnings and work-life balance
  • Global Experience: Build international business skills valued across industries
  • Supportive Environment: Collaborative team culture with regular coaching and feedback
  • Skill Development: Ongoing training in customer service excellence and CRM systems
  • Recognition Culture: Regular appreciation for outstanding performance and achievements
  • International Exposure: Interact with global clients and develop cross-cultural communication skills

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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