International Customer Support Represenentative

Location: Block 13C, Gulshan-e-Iqbal, Karachi, Pakistan (On-Site Position)

Employment Type: Full-time

Monthly Base Pay: PKR 40,000 - PKR 45,000 + Performance-Based Bonuses

Total Monthly Earnings: PKR 63,000 - PKR 78,000 (based on performance)

Work Schedule: Monday to Saturday

Shift Options:

• Option 1: 6:00 PM - 2:00 AM PKT
• Option 2: 10:00 PM - 6:00 AM PKT

Position Overview

Launch your global career with ABS International as an International Customer Support Specialist for our international client operations. We seek passionate professionals who excel at resolving customer inquiries and building strong client relationships. This role offers substantial earnings growth and career advancement opportunities in the expanding global customer support industry. Our comprehensive training program and supportive team environment will help you develop valuable international business skills while earning industry-competitive compensation.

Core Responsibilities

• Deliver exceptional customer service and support to global clients via multiple communication channels
• Build and maintain strong customer relationships to enhance satisfaction and retention rates
• Promote company products and services to international audiences with consultative approach
• Collaborate with cross-functional teams to resolve complex customer issues efficiently
• Maintain accurate records and documentation in CRM systems (Salesforce/Zendesk)
• Achieve and exceed performance metrics to maximize monthly incentives and bonuses
• Continuously develop product knowledge and customer service skills through training programs

Qualifications & Requirements

• 1+ years of international customer support experience (BPO/call center background preferred)
• Fluent English communication skills (verbal and written) at C1 level or equivalent
• Proven ability to resolve complex customer issues effectively and efficiently
• Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT)
• Strong problem-solving, multitasking, and communication abilities
• CRM software proficiency (Salesforce, Zendesk, or similar) is advantageous
• Customer-focused mindset with genuine desire to help and support others

Compensation & Benefits

• Monthly Base Compensation: PKR 40,000 - PKR 45,000 (based on experience)
• Performance-Based Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics
• Regular Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus
• Daily Performance Rewards: Immediate recognition for exceptional achievement
• Total Monthly Earnings: PKR 63,000 - PKR 78,000 (based on performance)
• Complete Health Insurance: Comprehensive medical coverage for you and your family
• Financial Wellness Program: Salary advance option for emergency needs
• Professional Certification: Sponsored certification programs for skill enhancement
• Career Advancement: Clear pathway to Team Lead and Management positions

Why Join Our Customer Support Team?

• Industry-Leading Earnings: Total compensation package ranks in top 15% for customer support roles in Karachi
• Career Growth Opportunities: 75% of leadership roles filled internally through our promotion program
• Stable Schedule: Consistent shifts with predictable earnings and work-life balance
• Global Experience: Build international business skills valued across industries
• Supportive Environment: Collaborative team culture with regular coaching and feedback
• Skill Development: Ongoing training in customer service excellence and CRM systems
• Recognition Culture: Regular appreciation for outstanding performance and achievements
• International Exposure: Interact with global clients and develop cross-cultural communication skills

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person