Customer Support Staff

1 day ago

Lahore, Punjab, Pakistan Bake House Full time 150,000 - 250,000 per year

Position Overview:

The Sales & Support Staff is responsible for assisting customers in selecting products, providing product knowledge, ensuring shelves are well-stocked, and supporting smooth store operations. This role combines salesmanship, customer service, and store support, making it vital for enhancing customer experience and driving sales.

Key Responsibilities:

1. Customer Assistance & Sales

Greet and assist customers in a friendly and professional manner.

Understand customer requirements (e.g., baking tools, ingredients, consumables) and recommend suitable products.

Inform customers about promotions, discounts, and new arrivals.

Upsell and cross-sell related products (e.g., suggesting cake boxes with whipping cream or spatulas with chocolate compound).

2. Product Knowledge

Develop a strong understanding of baking tools, raw materials, and ingredients.

Provide guidance on product usage, handling, and suitability.

Stay updated about new stock, brands, and substitutes for commonly used items.

3. Store Support & Operations

Ensure shelves are properly stocked, clean, and organized.

Assist in receiving, unpacking, and displaying stock.

Check expiry dates and report near-expiry or damaged products to the supervisor.

Support cashier by packing items for customers during rush hours.

4. Customer Service

Answer customer queries politely and effectively.

Assist wholesale customers in preparing and gathering bulk orders.

Handle complaints at the first level and escalate to store supervisor if needed.

5. Record Keeping & Reporting

Maintain daily log of customer requests, frequently asked products, and out-of-stock items.

Provide input to management on best-selling and slow-moving products.

Report repeated customer complaints or product feedback.

6. Team Coordination

Work closely with cashier for smooth checkout operations.

Assist store manager in implementing promotional displays.

Cooperate with warehouse team for timely stock replenishment.

7. Compliance & Standards

Follow SOPs for handling food-grade consumables and ingredients.

Maintain store cleanliness and professional behavior.

Ensure pricing labels are updated on shelves.

8. Qualifications and Experience:

Candidate should hold at least a Inter/Bachelor's degree with 01-02 years of related work experience.

Should be proficient at the use of MS Office.

Good communications and interpersonal skills.

Job Type: Full-time

Application Question(s):

  • Your Current Salary?

Education:

  • Intermediate (Preferred)

Experience:

  • Customer dealing: 1 year (Preferred)

Location:

  • Lahore (Preferred)

Work Location: In person

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeService Full time 400,000 - 600,000

    Customer Service ExpertWe are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service via phone, email, and chat.Job ResponsibilitiesCommunicate effectively with customers to resolve their inquiries and concerns in a timely...

  • Restaurant Staff

    2 weeks ago

    Lahore, Punjab, Pakistan Falafel Pakistan Full time

    A growing fast food chain is hiring young and energetic staff for their different branches in Lahore.Age Limit 18 to 24Salary starting from 18k to 22k, salary will be increased after probation time of some months.Number of Vacancies: 06Only locals are requested to apply as no accommodation provided.Food provided by the company.Job SpecificationCustomer...

  • Customer Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan iTech Solutions Full time 700,000 - 1,000,000 per year

    Customer Service Specialist ~ Female StaffCampaign: Life Back TaxesNight Shift : 08:00 PM to 05:00 AM (PST) – FixedMonday to Friday ~ Saturday & Sunday OFFYearly IncrementsGratuity: After 3 Years Get a "Gratuity Bonus"Key ResponsibilitiesHandle inbound and outbound customer calls in a courteous and professional manner.Provide detailed information about...

  • Staff Accountant

    2 weeks ago

    Lahore, Punjab, Pakistan EWS Group Full time

    Staff Accountant page is loaded## Staff Accountantlocations: PER - Lahore, PKtime type: Full timeposted on: Posted Todayjob requisition id: R46844**About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise...

  • Support Staff

    1 week ago

    Lahore, Punjab, Pakistan beBeeAdministrative Full time 1,500,000 - 2,500,000

    Job Opportunity: We are seeking an Administrative Support Professional to join our team.The ideal candidate will have at least 1 year of experience in administrative support, providing assistance with office operations, communications, data entry, and report preparation.Key Responsibilities:Provide administrative support to ensure efficient office...

  • Customer Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan EWS Group Full time

    **About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan EWS Group Full time

    **About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a...

  • Job for Staff

    1 day ago

    Lahore, Punjab, Pakistan Cyber Earth Solutions Full time 420,000 - 480,000 per year

    We are looking for female staff for our UK Based Project. person who have good communication skills must apply.Requirement :Education must be Metric or above.Fluent in English.Good communication skillsResponsibilities:Listen Customer QueriesPromotional calls to customersResolve customer queriesJob Type: Full-timePay: Rs35, Rs40,000.00 per monthWork Location:...

  • Staff Accountant

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time

    OverviewJoin to apply for the Staff Accountant role at Contour Software.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software...

  • Staff Accountant

    2 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time

    OverviewContour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., Contour is part of a global enterprise software conglomerate with employees and customers in 100+ countries. Contour employees located in Karachi, Lahore & Islamabad serve CSI divisions worldwide,...