Customer Service Representative

2 weeks ago

Karachi, Sindh, Pakistan TechMatter Full time 250,000 - 750,000 per year

Job Title: Customer Support Representative

Position Type: Full-time, on-site

Experience: Minimum 6 months to 1 year experience in international cold calling

Location: PECHS Block 2

Shift Timings: 6:00 PM to 3:00 AM and 8:00 PM to 5:00 AM (NIGHT SHIFT)

As a Customer Support Representative at TechMatter, you will play a crucial role in ensuring outstanding customer experiences. We are seeking individuals with international cold-calling experience, along with excellent communication skills.

Responsibilities:

  • Conduct outbound calls to international clients to promote our products and services.

  • Build and maintain strong customer relationships through effective communication.

  • Address customer inquiries, and concerns, and provide timely resolutions.

  • Document customer interactions and maintain accurate records.

  • Collaborate with the sales and support teams to meet and exceed customer expectations.

  • Stay updated on our products and services to provide accurate information to customers.

Requirements:

  • Minimum of 6 months to 1 year of experience in international cold calling.

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal skills and the ability to work effectively in a team.

  • Customer-focused with a problem-solving mindset.

  • Ability to handle a high volume of calls with professionalism and patience.

If you meet the qualifications and are excited to be a part of our team, kindly apply here.

For Any Queries:

Feel free to contact us via email on or WhatsApp on , if you have any questions or need further information.

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