UK Call Center Executive

2 weeks ago

Lahore, Punjab, Pakistan Blackstone Global Resource ltd Full time 480,000 - 600,000 per year

Job Title: Call Center Executive

Location: DHA Phase 4, Lahore

Working Hours: 1:00 PM to 10:00 PM

Are you a dynamic and articulate communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess excellent problem-solving skills? If so, we have the perfect opportunity for you We are seeking a highly skilled and motivated Call Center Executive to join our team at our DHA Phase 4, Lahore location.

Key Responsibilities:

Customer Engagement:

  • Handle inbound and outbound calls with professionalism and enthusiasm.

  • Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Communication Skills:

  • Possess exceptional verbal and written communication skills.

  • Maintain a positive and empathetic attitude towards customers.

Problem Resolution:

  • Identify and assess customers' needs to achieve prompt resolution.

  • Collaborate with team members and other departments to resolve complex issues.

Product Knowledge:

  • Stay up-to-date with product knowledge to effectively assist customers.

  • Provide accurate and detailed information about products and services.

Adaptability:

  • Adapt to changes in procedures and policies in a dynamic work environment.

  • Embrace feedback for continuous improvement.

Documentation:

  • Maintain accurate records of customer interactions and transactions.

  • Update customer information in the database.

Qualifications:

  • High school diploma or equivalent; college degree preferred.

  • Proven experience in a customer service or call center role.

  • Excellent communication skills in English.

  • Ability to handle high call volumes with efficiency.

  • Strong problem-solving and multitasking abilities.

  • Proficient in using call center software and Microsoft Office Suite.

Working Environment:

  • Modern and vibrant workspace located in DHA Phase 4, Lahore.

  • Opportunities for professional development and career growth.

  • Supportive and collaborative team environment.

We look forward to welcoming you to our dynamic team

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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