Customer Service Representative

5 days ago


Karachi, Sindh, Pakistan trifit Full time 400,000 - 600,000 per year

Key Responsibilities:

  • Serve as the first point of contact for clients and members, addressing inquiries, feedback, and complaints with professionalism and efficiency.
  • Maintain up-to-date knowledge of Trifit's services, programs, and promotions to provide accurate information.
  • Handle memberships, bookings, and other administrative tasks related to customer interactions.
  • Ensure timely follow-ups on client queries and service requests.
  • Collaborate with internal teams to resolve issues and enhance the overall customer experience.
  • Maintain records of customer interactions and prepare regular reports on service metrics.

Qualifications & Requirements:

  • Minimum bachelor's degree or equivalent.
  • 1–3 years of experience in customer service or a related role, preferably in fitness, hospitality, or retail.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a client-focused mindset.
  • Proficient in MS Office; experience with CRM systems is a plus.

What We Offer:

  • Dynamic and supportive work environment.
  • Opportunities for professional growth and skill development.
  • Access to Trifit's wellness programs and facilities.

Job Type: Full-time

Work Location: In person



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