Customer Support Representative

1 day ago

Islamabad, Islamabad, Pakistan TJs DigiMark Full time 480,000 - 960,000 per year

Customer Support Representative (US Campaign)

Company:
TJ's DigiMark

Location:
F-11, Islamabad (On-site)

Job Type:
Full-time | Night Shift

Salary:
Up to PKR 80,000/month (based on experience)

Key Responsibilities:

  • Handle
    inbound and outbound calls, emails, and chat
    to assist US-based customers.
  • Provide
    professional and timely support
    to resolve customer queries and issues.
  • Maintain
    accurate records
    of customer interactions in the CRM system.
  • Collaborate with team members to ensure
    smooth communication and service delivery.
  • Follow up with customers to ensure satisfaction and provide additional assistance if needed.
  • Meet performance targets related to
    response time, quality, and customer satisfaction.

Requirements:

  • 2 years of experience
    in a
    Customer Support
    or
    Call Center (International/US Campaign)
    role.
  • Excellent
    English communication skills
    (spoken and written).
  • Strong
    problem-solving and customer-handling skills.
  • Ability to stay
    calm, polite, and professional
    under pressure.
  • Comfortable working
    night shifts
    (US time zone).
  • Basic knowledge of
    CRM or ticketing systems
    is a plus.

What We Offer:

  • Competitive
    salary + performance incentives.
  • Friendly, supportive, and growth-oriented work environment.
  • Continuous training and career development opportunities.
  • Opportunity to work with a professional international client base.

Apply now
with your updated resume.

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