Customer Services- Assistant Manager

2 weeks ago

Karachi Gpo, Pakistan Jorofy Private Limited Full time 70,000 - 75,000 per year

SIAR digital is Hiring

We are looking for a dedicated and experienced Customer Services Assistant Manager to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Service AM, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have any experience in E-commerce industry or in Fashion industry and If you are a motivated individual with a commitment to excellence and a desire to make a positive impact, we encourage you to apply.

Responsibilities

  • Oversee daily operations of the customer support team.
  • Ensure high levels of customer satisfaction through excellent service.
  • Develop and implement support strategies and processes.
  • Train, mentor, and provide feedback to team members.
  • Monitor performance metrics and identify areas for improvement.
  • Collaborate with other departments to resolve customer issues.
  • Handle escalated customer complaints and provide solutions.
  • Maintain up-to-date knowledge of company products and services.
  • Prepare and present regular reports on team performance.
  • Foster a positive and productive team environment.
  • Ensure compliance with company policies and procedures.
  • Identify and address training needs within the team.
  • Implement and manage customer support tools and technologies.
  • Conduct regular team meetings and one-on-one sessions.
  • Develop and maintain customer support documentation.
  • Assist in the recruitment and onboarding of new team members.
  • Stay informed about industry trends and best practices.
  • Manage team schedules and workload distribution.
  • Coordinate with the quality assurance team to ensure service standards.
  • Stay up to date and continuously train existing teams on products, Shipping rates, billing issues, return policies, etc.
  • Managing all communication changes for customer support via email, phone, or social media channels such as Facebook or Twitter and WhatsApp.
  • Providing customer service and troubleshooting issues with various
  • Ecommerce platforms such as Shopify / Internal platform.

Requirements

  • Minimum of 2 years of experience in customer support or a similar role in E-commerce or Fashion industry.
  • Graduation or Master or other related fields.
  • In-depth knowledge of eCommerce order management.
  • Hands-on experience in using MS Excel and other CRM tools.

Skills Required

  • Team Management and motivation
  • Written and verbal communication skills in both English and Urdu
  • Interpersonal skills to manage difficult situations with customers
  • Stakeholder management
  • Organizational and time management skills
  • Consistently task oriented

About Us:

We are a highly professional eCommerce services company that prides itself in

providing the highest level of turkey solution services to industry-leading brands

within the fast and luxury fashion sectors as well as cosmetics and gifting.

What We Offer

-Market Competitive Salary

-Career Development and Growth

-Healthy and support Work Environment

Company Name

SIAR Digital

Location

DHA Phase 1, Karachi, Pakistan

Job type

Full Time (Onsite) Rotational Shifts

Apply at

Job Type: Full-time

Pay: Rs70, Rs75,000.00 per month

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

  • Assistant Manager Customer Services

    1 week ago

    Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    Assistant Manager Customer Services R&I Electrical Appliances, Pakistan As an Assistant Manager in Customer Services, you will be responsible for:Resolving Service Centre / Customer QueriesArranging spare parts / tools for SVCVerifying and approving product sale return notesPreparing CSD staff incentives and verifying incentives of SVC staffConducting...

  • Customer Service Representative

    2 weeks ago

    Karachi Gpo, Pakistan Hobnob Bakeries Full time 30,000 - 35,000 per year

    Location: Korangi Industrial Area KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join Hobnob. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.Key Responsibilities:Handle...

  • Customer Services Specialist

    2 weeks ago

    Karachi Gpo, Pakistan Jorofy Private Limited Full time 450,000 - 600,000 per year

    We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced...

  • Customer Service Representative

    2 weeks ago

    Karachi Gpo, Pakistan Safa Worldwide Private Limited Full time 104,000 - 130,878 per year

    We're seeking a highly skilled and customer-focused CSR to manage incoming and outgoing calls, messages, and orders for our online brand. As a CSR, you'll be the face of our company, providing exceptional customer service, resolving queries, and enhancing customer experience.Key Responsibilities:Handle incoming and outgoing customer calls, emails, and...

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Sales Services Abt UK Limited Full time

    Answer customer calls and emails, answer customer inquiries.Handle customer complaints and issues, provide solutions and ensure customer satisfaction.Maintain customer records, update and manage customer information.Assist sales and marketing departments in processing customer orders and service requests.Track customer feedback and provide improvement...

  • Customer Service

    3 weeks ago

    Karachi, Sindh, Pakistan Elavatus Health Services UK Full time

    OverviewWe are seeking experienced candidates with experience working in a customer service role to join our growing team. The role is to respond to customer inquiries over the phone and via email. This position does NOT involve sales. As the customers are based in the UK, an excellent level of spoken and written English is required.ResponsibilitiesRespond...

  • Customer Service Representative

    6 days ago

    Lahore Cantt. Gpo, Pakistan E-Dental Mart Full time 40,000 - 700,000 per year

    E-Dental Mart, Pakistan's largest online and retail marketplace for dental products, is looking for a Customer Services Officer (Female) to join our growing team.Responsibilities:Handle inbound and outbound calls professionally.Assist customers with product inquiries, order placements, and complaints.Maintain customer records and follow up on pending...

  • Assistant Service Manager

    2 weeks ago

    Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    Plan and control the parts/Material consumption. Conduct orientation programs of newly appointed staff and train them.Devise strategies to achieve repair/revenue targets/KPIs.Assist NSM in forecasting future targets and devising new plans to enhance CSD staff performance.Assist NSM in formulating, implementing and improving service standards to build a...

  • Customer Service Representative

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan Vetgen Services Full time 350,000 - 400,000 per year

    Job Description:We are seeking enthusiastic and customer-oriented individuals to join our growing team as Full-Time Customer Service Representatives. In this role, you will be responsible for providing excellent customer support, making outbound calls, and contributing to overall customer satisfaction.Shift Timings:10:00 AM - 7:00Positive and supportive work...

  • Fulfillment- Assistant Manager

    2 weeks ago

    Karachi Gpo, Pakistan Jorofy Private Limited Full time 104,000 - 130,878 per year

    Siar Digital is looking for talented and detail-oriented professionals for the role of "Assistant Manager –Fulfillment". The Fulfillment Assistant Manager is responsible for overseeing day-to-day fulfillment operations, ensuring timely and accurate order processing, inventory management, and smooth coordination between warehouse, logistics, and customer...