
Chat & Email Support Trainee
5 days ago
About the Role
We are looking for a proactive and customer-focused Chat & Email Support Trainee to join our team. The ideal candidate should have strong English communication skills and a passion for delivering excellent customer service. This role is suitable for fresh graduates as well as candidates with up to 6 months of relevant experience.
Key Responsibilities
- Handle customer queries and issues promptly through email support.
- Provide accurate information regarding products, services, and processes.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Escalate complex issues to the relevant department when necessary.
- Keep records of customer interactions and update customer information in the system.
- Ensure timely follow-ups and resolution of customer concerns.
Requirements
- Fresh graduates or candidates with up to 8 months of experience in customer support.
- Excellent communication skill in English.
- Ability to multitask and manage time effectively.
- Strong problem-solving and analytical skills.
- Customer-oriented with a positive attitude.
- Basic computer literacy and familiarity with chat/email platforms.
Location: Iqbal Town, Lahore (On-site)
Timings: 8:00 PM – 5:00 AM (Monday to Friday)
Apply now by sending your CV to Or WhatsApp at
Job Type: Full-time
Pay: Rs25, Rs30,000.00 per month
Application Question(s):
- Are you comfortable with the night shift?
- How soon can you join us?
Work Location: In person
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