Chat & Email Support Trainee

5 days ago


Lahore, Punjab, Pakistan OOP Technologies Full time 300,000 - 360,000 per year

About the Role

We are looking for a proactive and customer-focused Chat & Email Support Trainee to join our team. The ideal candidate should have strong English communication skills and a passion for delivering excellent customer service. This role is suitable for fresh graduates as well as candidates with up to 6 months of relevant experience.

Key Responsibilities

  • Handle customer queries and issues promptly through email support.
  • Provide accurate information regarding products, services, and processes.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Escalate complex issues to the relevant department when necessary.
  • Keep records of customer interactions and update customer information in the system.
  • Ensure timely follow-ups and resolution of customer concerns.

Requirements

  • Fresh graduates or candidates with up to 8 months of experience in customer support.
  • Excellent communication skill in English.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving and analytical skills.
  • Customer-oriented with a positive attitude.
  • Basic computer literacy and familiarity with chat/email platforms.

Location: Iqbal Town, Lahore (On-site)

Timings: 8:00 PM – 5:00 AM (Monday to Friday)

Apply now by sending your CV to Or WhatsApp at

Job Type: Full-time

Pay: Rs25, Rs30,000.00 per month

Application Question(s):

  • Are you comfortable with the night shift?
  • How soon can you join us?

Work Location: In person



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