Customer Service Officer

4 days ago

Islamabad, Islamabad, Pakistan HRPSP - Your Strategic HR Partner Full time 450,000 - 540,000 per year

Join Our Team as a Customer Service Officer (Pashto language) – ZONG Project

Location: Islamabad

Employment Type: Full-Time | Rotating Shifts | Work-from-Home

Compensation:

  • Basic Salary: PKR 37,000
  • Service Charges: PKR 9,000
  • Work-from-Home Allowance
  • Sales Commission (based on performance)

Are you ready to kick-start your career with one of Pakistan's leading telecom service providers?

We're hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.

Job Responsibilities:

  • Conduct Inbound calls to potential Zong customers
  • Promote telecom products and services in a professional, persuasive manner
  • Address customer queries and ensure satisfaction
  • Achieve sales targets and performance KPIs
  • Maintain call quality and update CRM systems accurately

Eligibility Criteria:

  • Age: Up to 28 years (Up to 35 for Ex-CSOs)
  • Education: Minimum Bachelor's degree (BA)
  • Languages: Excellent communication skills in Pashto & Urdu
  • Experience: Call Center Inbound sales experience is mandatory

Technical Requirements (for WFH):

  • Stable internet connection
  • Laptop/Desktop & Smartphone
  • Power backup (UPS/Inverter)
  • Quiet and dedicated workspace

Work Model:

  • Work-from-Home (initial training + ongoing duties)

Why Join Us?

  • Competitive salary package
  • Monthly incentive bonuses
  • Work-from-home allowance
  • Gratuity (as per company policy)
  • Fast-track promotion opportunities
  • Flexible hybrid work model
  • Supportive and growth-oriented team culture

Job Type: Full-time

Pay: From Rs37,000.00 per month

Work Location: Remote

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