
International Customer Service Representative
2 weeks ago
Employment Type: Full-time
Compensation Structure: Base salary of PKR 40, ,000 per month plus performance incentives of PKR 20, ,000+
Schedule Options (Monday - Saturday):
5:00 PM - 1:00 AM PKT
6:00 PM - 2:00 AM PKT
7:00 PM - 3:00 AM PKT
8:00 PM - 4:00 AM PKT
10:00 PM - 6:00 AM PKT
Role Overview
Deliver exceptional customer support to global clients while developing service excellence skills at our Karachi facility. Drive customer retention and relationship management through professional international interactions with opportunities for career advancement and skill development.
Core Responsibilities
- Resolve customer inquiries via phone, email, and live chat channels
- Build and maintain strong international customer relationships
- Promote company products and services to enhance customer retention
- Maintain accurate CRM interaction records and documentation
- Collaborate with team members on service improvement initiatives
Required Qualifications
- Minimum 1+ year customer service experience
- Fluent English communication with clear diction
- Full availability for night shift schedules
- Minimum typing speed of 30+ WPM
- Basic technical proficiency and system navigation skills
Compensation and Benefits
- Total monthly earnings potential: PKR 63, ,000
- Uncapped performance-based incentive structure
- PKR 3,000 monthly punctuality allowance
- Comprehensive medical insurance coverage
- Advance salary facility available
- Paid professional development programs
Career Growth Opportunities
- Structured progression path to leadership roles
- Quarterly professional development workshops
- International client portfolio exposure
- Service excellence certification programs
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