Customer Support Chat Executive

6 days ago

Lahore, Punjab, Pakistan ibex Full time 1,200,000 - 3,600,000 per year

Company Description

ibex specializes in delivering innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating with a global CX delivery center model, ibex has 34 operations facilities worldwide and utilizes cutting-edge technology, including its Wave X platform, to enhance customer experiences. With a diverse global team of over 30,000 employees, ibex manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year. For more information, visit our website at and connect with us on LinkedIn.

Role Description

This is a full-time, on-site role located in Lahore for a Customer Support Chat Executive. The Customer Support Chat Executive will handle day-to-day tasks including interacting with customers via chat to address their inquiries, resolving customer issues, providing excellent service, and ensuring customer satisfaction. The role requires maintaining a high level of professionalism and adhering to company policies and procedures.

Requirements:

  • Proficient in written communication and customer interaction
  • Strong problem-solving and troubleshooting skills
  • Ability to manage multiple chat conversations simultaneously
  • Basic knowledge of customer support tools and technology
  • Excellent typing skills and attention to detail
  • Ability to work in a fast-paced environment and handle stress effectively
  • Previous experience in customer support or a similar role is a plus
  • Flexibility to work various shifts, including weekends and holidays
  • A high school diploma or equivalent is required

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