Customer Services Specialist

24 hours ago

Karachi, Sindh, Pakistan IBEX Global Full time 1,080,000 per year


Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.



Qualifications


• O Levels/Matriculation or above

• Excellent Written and Verbal English communication

• Must have at least 40 WPM

• Proficiency with MS Office (Particularly MS Excel and MS Word)

Perks of being an ibexian:
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs

The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.



Responsibilities


• Assist customers with their items purchased through the e-commerce website

• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

• Maintain swift responses to customers through email and/or chat

• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner

• Document each customer query as well as the resulting solution

• Provide alternatives to products/items, which are not available on the e-commerce website

• Follow standard processes and procedures when it comes to providing resolutions

• Stay up to date with the latest updates on system information and process changes

• Able to deal with objections and handle customer pushbacks


  • Junior Customer Service Specialist

    1 week ago

    Karachi, Sindh, Pakistan KAJ Consultancy Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Specialist at KAJ Consultancy located in Karāchi. The Customer Service specialist will be responsible for resolving customer inquiries, ensuring customer satisfaction, processing orders, and providing product information. The role also involves maintaining and updating customer...

  • Customer Service Sales Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan teksoar. Full time 300,000 - 600,000 per year

    Company Descriptionteksoar. is a technology-driven solutions provider that specializes in branding, website and app development, IT consulting, and digital marketing. We empower businesses to establish their presence, enhance performance, and accelerate growth using cutting-edge strategies and technology.Role DescriptionThis is a full-time remote role for an...

  • Customer Services Specialist

    24 hours ago

    Karachi, Sindh, Pakistan IBEX Global Full time 600,000 - 1,200,000 per year

    OverviewThe Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other...

  • Customer Service Specialist

    24 hours ago

    Karachi, Sindh, Pakistan Giftkarte Technologies (Pvt) Ltd Full time 900,000 - 1,200,000 per year

    Note: This position is specifically intended for female candidates.Responsibilities:· Answering or making calls and respond to customer emails.· Manage and resolve customer complaints and provide product/service information to customers.· Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and...

  • Customer Success Specialist

    7 days ago

    Karachi, Sindh, Pakistan AHOY Full time 800,000 - 1,200,000 per year

    Join AHOY as a Customer Success SpecialistAre you passionate about customer satisfaction and eager to create positive experiences? AHOY is looking for a dedicated Female Customer Success Specialist to become a key part of our team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and...

  • Customer Success Specialist

    7 days ago

    Karachi, Sindh, Pakistan AHOY Full time 1,200,000 - 2,400,000 per year

    Join AHOY as a Customer Success SpecialistAre you passionate about customer satisfaction and eager to create positive experiences? AHOY is looking for a dedicated Female Customer Success Specialist to become a key part of our team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and...

  • Customer Success Specialist

    24 hours ago

    Karachi, Sindh, Pakistan Propstar Technologies Full time 300,000 - 600,000 per year

    We're Hiring: Customer Success Specialist | propstar technologiespropstar technologies is seeking a proactive and customer-focusedCustomer Success Specialistto join our growing team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for building lasting client relationships while ensuring a seamless...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan PIXARCH Full time 1,200,000 - 3,600,000 per year

    We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.Key Responsibilities:Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.Provide accurate product/service information and guide customers through solutions.Resolve customer complaints effectively, escalating issues...

  • Customer Relationship Management Specialist

    7 days ago

    Karachi, Sindh, Pakistan Royal Wrist Full time 300,000 - 600,000 per year

    Company DescriptionRoyal Wrist is committed to offering premium fashion on a budget. The company provides luxury timepieces sourced from international origins, ensuring that every wrist can reflect royalty and regality. With a focus on genuine and authentic products, Royal Wrist is the leading seller of authentic watches in Pakistan, known for its...

  • Customer Support Specialist

    24 hours ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 420,000 per year

    ABS International is a globally recognized BPO with over 16 years of experience in delivering high-performance customer support for US-based clients. We are expanding our operations in Karachi and looking for passionate Customer Support Specialists to join our growing team. At ABS, you'll experience exceptional career growth, mentorship, and a supportive...