Client Relationship Coordinator

4 days ago

Rawalpindi, Punjab, Pakistan Value Engineering Full time 900,000 - 1,200,000 per year

  • Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.

  • Understand client needs and business objectives to ensure product adoption and satisfaction.

  • Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.

  • Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.

  • Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).

  • Prepare and present regular reports on client status, feedback, and improvement opportunities.

  • Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field.

  • Minimum 2 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.

  • Excellent verbal and written communication skills in English.

  • Comfortable working in US Shift (5 PM to 2 AM) to accommodate international clients.

  • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

  • Preference will be given to female candidates.

Job Type: Full-time

Work Location: In person

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