Technical Support Representative

4 days ago

Lahore, Punjab, Pakistan Emerald Telecom Full time 300,000 - 600,000 per year

Company Description

Emerald Telecom provides comprehensive phone solutions including high-quality traditional telephone lines and cloud phone system packages. Our products focus on meeting operational requirements and enhancing service levels to our customers' customers. We offer cost reductions, flexible business hours, and improved customer satisfaction through internet-connected solutions that eliminate line rental fees. With a 24/7 customer support center, Emerald ensures on-hand training and reliable care, offering peace of mind. Emerald's scalable product grows with your business, featuring unlimited lines and broadband packages for increased data usage and remote access.

Role Description

This is a full-time, on-site role located in Lahore for a Technical Support Representative. The Technical Support Representative will be responsible for providing exceptional customer support, assisting with technical issues, troubleshooting problems, ensuring customer satisfaction, and employing strong analytical skills to resolve various technical challenges.

Qualifications

  • Proficiency in Customer Support, Customer Satisfaction, and Technical Support skills
  • Experience with Troubleshooting technical issues
  • Strong Analytical Skills for problem-solving
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Lahore
  • Previous experience in the telecom industry is a plus
  • Relevant technical certifications or qualifications are beneficial

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