Customer Support and Retention Executive

2 days ago

Rawalpindi Satellite Town, Pakistan Spantronics Full time 300,000 - 600,000 per year

Job Title: Customer Support & Retention Executive

Location: Onsite – Rawalpindi, Pakistan

Job Type: Full-Time

About the Role:

We are seeking a motivated Customer Support & Retention Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing exceptional support, and ensuring long-term client satisfaction by building strong relationships and resolving concerns effectively.

Key Responsibilities:

  • Manage customer interactions via phone.
  • Address customer inquiries, complaints, and requests in a professional manner.
  • Build strong relationships to improve customer loyalty and reduce churn.
  • Identify opportunities to upsell or cross-sell services to existing clients.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to resolve issues and enhance customer experience.
  • Follow up with clients to ensure their concerns are resolved and satisfaction is achieved.

Requirements:

  • Bachelor's degree (preferred) or equivalent experience.
  • Prior experience in customer support, client servicing, or retention role (BPO experience is a plus).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and customer-first attitude.
  • Ability to work in night shifts (7 PM – 3 AM PST).
  • Proficiency in MS Office and CRM tools is a plus.

How to Apply:

If you are passionate about customer success and enjoy building long-term relationships, we'd love to hear from you Apply now by sending your updated resume at or

Job Type: Full-time

Work Location: In person

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