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E-Commerce Executive

2 weeks ago

Lahore, Punjab, Pakistan AAM TECH HUB Full time 960,000 per year

Position Overview:

We are seeking a professional and customer-focused female Travel Agent to manage and coordinate travel-related services including airline ticketing, hotel booking, visa processing, Umrah packages, and local tourism packages. The ideal candidate should have hands-on experience in the travel industry, excellent communication skills, and the ability to deliver exceptional customer service.

Responsibilities:

Ticketing & Booking:

  • Handle flight reservations, ticket issuance, re-issuance, cancellations, and refunds.

Visa & Documentation:

  • Assist clients with visa applications, documentation, and processing for multiple destinations.
  • Keep updated with embassy requirements, policies, and regulations.
  • Ensure accuracy and timely submission of all visa-related documents.

Umrah Packages:

  • Design and promote Umrah packages (flights, hotels, transport, and Ziyarat arrangements).
  • Guide clients on Umrah rituals, requirements, and regulations.
  • Coordinate with service providers in Saudi Arabia for smooth execution of packages.

Local Tourism:

  • Develop and promote customized local tourism packages (northern areas, historical & cultural tours).
  • Coordinate transportation, accommodations, and guided tours.
  • Provide updated travel advisories and recommendations to clients.

Customer Service & Sales:

  • Respond to customer inquiries via calls, emails, and in-person.
  • Provide detailed itineraries, quotations, and travel advice.
  • Handle customer complaints or last-minute changes with professionalism.
  • Maintain long-term relationships with clients and encourage repeat business.

Reporting & Coordination:

  • Prepare sales reports, package performance, and customer feedback.
  • Coordinate with airlines, hotels, and tour operators to maintain partnerships.
  • Keep track of travel trends and competitor offerings.
  • Coordinate hotel, transport, and holiday package bookings.
  • Provide clients with the best available travel options within their budget.

Requirements:

  • Prior experience in a travel agency or travel services role
  • Proficiency in airline reservation systems
  • Knowledge of visa procedures, especially for the Middle East, Europe, and Asia.
  • Experience in designing and selling Umrah and tourism packages.
  • Excellent communication (written & verbal) and customer service skills.
  • Strong organizational and multitasking ability.
  • Proficiency in MS Office and internet-based research.

Location: Lahore

Salary: Open (Based on experience and expertise)

Type: In Person | Full-time

Hiring: Urgent

Job Type: Full-time

Pay: Rs70, Rs80,000.06 per month

Work Location: In person