Client Servicing Associate

7 days ago

Lahore, Punjab, Pakistan Kollaage Concepts (Pvt) Ltd Full time 1,200,000 - 3,600,000 per year

Department:
Planning & Client Servicing

Reports To:
Manager – Client Servicing / General Manager

Location: Raya Fairways, DHA Phase 6,
Lahore (Kollaage Concepts Pvt. Ltd.)

Role Summary

The Client Servicing Associate will act as the primary coordination bridge between clients and internal departments (Media, Strategy, Creative & Design, Operations, and Accounts). The role ensures smooth communication, timely project execution, client satisfaction, and the accurate delivery of Kollaage Concepts' OOH, activations, and marketing solutions.

This position requires excellent communication skills, a proactive mindset, and strong organizational abilities to manage multiple clients, projects, and timelines simultaneously.

Key Responsibilities
1. Client Relationship Management

  • Act as the day-to-day contact for assigned clients.
  • Maintain strong, professional relationships and ensure timely responses to client queries.
  • Schedule, attend, and document client meetings, sharing minutes with relevant teams.
  • Understand client objectives and translate them into actionable internal briefs.

2. Project Coordination & Execution

  • Coordinate with Strategy, Creative, Media, Operations, and Accounts for seamless campaign execution.
  • Prepare detailed job briefs, timelines, and follow-ups to keep tasks on track.
  • Monitor OOH installations, activations, and campaign rollouts, sharing updates with clients.
  • Ensure all deliverables (artworks, proposals, presentations, reports) are delivered accurately and on time.

3. Proposal & Presentation Support

  • Assist in preparing client proposals, pitch decks, OOH plans, and execution summaries.
  • Work closely with the design and strategy teams to gather required inputs for client presentations.
  • Maintain updated knowledge of Kollaage media inventory, offerings, and capabilities.

4. Operational & Financial Coordination

  • Coordinate with Accounts for quotations, billing, vendor payments, and documentation.
  • Gather accurate project data (sites, impressions, vendor quotes, timelines) for budgeting.
  • Ensure client approvals (artworks, budgets, timelines) are documented and archived.

5. Reporting & Documentation

  • Prepare campaign progress reports, post-campaign summaries, and photo documentation.
  • Maintain organized documentation for each client: briefs, approvals, artwork versions, contracts, and invoices.
  • Track weekly tasks and provide status updates to the Manager/General Manager.

Key Skills & Competencies

  • Excellent communication skills (written and verbal)
  • Strong organizational and multitasking ability
  • Basic understanding of OOH media, marketing campaigns, and event processes
  • Proactive attitude and ability to handle pressure and deadlines
  • Good command over MS Office (PowerPoint, Excel, Word) and Google Workspace (Slides, Doc, Sheets)
  • Ability to coordinate with multiple departments simultaneously
  • Strong client-facing confidence and problem-solving mindset

Qualifications

  • Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field
  • 0.5–2 years of experience in client servicing, account management, or coordination roles (Fresh graduates with strong communication skills may also apply)

Working Environment

  • Fast-paced marketing & OOH agency environment
  • Requires regular coordination with field teams, designers, and senior management
  • Occasional site visits for OOH verification, activations, or quality checks
  • Standard office hours with flexibility during campaign rollouts or event days

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