Client Services Associate

1 day ago

Lahore, Punjab, Pakistan Quaid Ventures Full time 1,200,000 - 2,400,000 per year

We're on the hunt for someone who knows how to handle an international client, manage internal teams, and deliver marketing magic all without confusing "client servicing" with "balancing a ledger"

If you think this role is about preparing accounts and tallying numbers… we love your enthusiasm, but you might be in the wrong department (hello, Finance ).

Client Services Associate
- Not a Finance Job (We repeat: NOT a Finance Job)

We need someone who can:

Communicate like a pro ( in-office and internationally with clients)

Keep projects on track like a caffeine-fueled train conductor

Handle clients with grace, charm, and the occasional firm email

Manage the team without using threats (but we admire the energy)

Work within office hours (we're not running a night shift circus)

Key Responsibilities

  1. Client Relationship Management

Act as the primary point of contact for assigned clients, fostering trust and ensuring long-term client satisfaction.

  1. Client Understanding & Briefing

Gain a deep understanding of client goals, brand identity, and challenges. Translate client briefs into clear, actionable plans for internal teams.

  1. Coordination & Execution

Work closely with creative, digital, strategy, and production departments to deliver projects and campaigns efficiently, within scope and deadlines.

  1. Campaign Oversight

Manage end-to-end project timelines and deliverables. Ensure accurate implementation of client feedback and timely revisions.

  1. Up selling & Client Growth

Identify growth opportunities within existing accounts and collaborate with the business development team to upsell relevant services.

  1. Reporting & Feedback

Provide clients with regular progress updates, performance reports, and actionable insights to drive continuous improvement.

  1. Issue Resolution

Handle client concerns with a proactive, solution-focused approach to maintain strong, trust-based relationships.

  1. Strategic Input

Offer ideas and feedback to improve campaign performance, client retention, and overall satisfaction.

If you've worked in a marketing agency, have the confidence to manage, and the skills to deliver, this is your stage.

Location: Office in Garden Town, Lahore

Package: Market competitive

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