Head of Business Operations

15 hours ago

Karachi, Sindh, Pakistan United Marine Agencies Full time 900,000 - 1,200,000 per year

Head of Business Operations – Baba Express (Ride-Hailing App)

Location:
Karachi, Pakistan (On-site)

Type:
Full-time | Senior Leadership

About Baba Express

Baba Express — powered by United Marine Agencies (UMA)
— is a next-generation
ride-hailing and carpooling platform
built for Pakistan.

We're re-imagining how people move across cities with
safety, affordability, and transparency
at the heart of our mission. From
on-demand rides
to
daily car rentals
, Baba Express will redefine urban mobility across Karachi, Lahore, and Islamabad.

As we prepare for
launch
, we're looking for an experienced
Head of Business Operations
to lead the operational backbone of this ambitious journey.

Role Overview

The Head of Business Operations will be responsible for building and scaling Baba Express' core operations — from driver acquisition and marketplace management to customer experience and city-level logistics.

This is a
leadership role
for someone who thrives in fast-growing tech environments and can convert vision into measurable operational excellence.

Key Responsibilities

  • Lead end-to-end
    driver operations
    : onboarding, training, retention, and incentive design.
  • Maintain
    marketplace balance
    between rider demand and driver supply.
  • Oversee
    city operations
    , quality assurance, and regional performance metrics.
  • Manage
    customer support
    , service standards, and rider safety initiatives.
  • Build and implement
    SOPs, dashboards, and KPIs
    for operational tracking.
  • Collaborate with Product, Marketing, and Finance teams to optimize
    unit economics
    and growth efficiency.
  • Ensure
    regulatory compliance
    , vendor management, and cost optimization.

What We're Looking For

  • 7+ years in
    operations leadership
    , preferably in
    ride-hailing, mobility, logistics, or marketplace startups
    .
  • Proven experience in
    building teams
    , managing P&L, and scaling regional operations.
  • Data-driven, process-oriented, and hands-on leadership style.
  • Strong understanding of
    local transport dynamics and regulatory frameworks
    .
  • Excellent communication, problem-solving, and team-building skills.

Why Join Us

  • Be part of
    Pakistan's next major mobility platform
    before launch.
  • Opportunity to shape national-level operations from the ground up.
  • Competitive salary, performance incentives, and rapid career growth.

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