Technical Business Analyst

2 weeks ago

Lahore, Punjab, Pakistan Contegris Pvt Ltd Full time 1,200,000 - 1,440,000 per year

About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview:

The Business Analyst will be responsible for defining and prioritizing product requirements, ensuring that the development team delivers products that meet the market and user needs. This role requires a blend of business and technical knowledge, excellent communication skills, and the ability to work collaboratively with various teams.

Key Responsibilities:

  • Develop and communicate the product vision and strategy to stakeholders and the development team.
  • Conduct market research and competitive analysis to inform product strategy and roadmap.
  • Gather and prioritize product requirements from multiple sources, including clients, internal stakeholders, and market trends.
  • Translate high-level requirements into detailed user stories and acceptance criteria.
  • Maintain a well-groomed product backlog, ensuring that it is prioritized based on business value and alignment with the product strategy.
  • Collaborate with the project managers to plan and execute sprints.
  • Act as the primary point of contact for all product-related matters.
  • Facilitate communication between stakeholders and the development team to ensure alignment and transparency.
  • Work closely with the development team to ensure the successful delivery of product increments.
  • Participate in sprint planning, review, and retrospective meetings.
  • Ensure that the product delivers a great user experience and meets quality standards.
  • Collaborate with UX/UI designers and QA engineers to refine and test product features.
  • Develop and maintain comprehensive product documentation, including user guides, release notes, and technical specifications.
  • Ensure documentation is up-to-date and accessible to all stakeholders.

Qualification

  • Bachelor's degree in Computer Science, Business, or a related field.
  • Atleast 1.5 years of experience as a Business Analyst in a software development company.
  • Proven experience in gathering and translating requirements from clients and stakeholders into actionable user stories.
  • Strong understanding of Agile methodologies and experience working in Agile environments.
  • Excellent communication, presentation, and leadership skills.
  • Ability to work effectively with cross-functional teams.
  • Strong problem-solving skills and attention to detail.
  • Experience with product management tools (e.g., JIRA, Trello, Asana, ClickUp).
  • Experience in a product-oriented company with a focus on software solutions.

Job Type: Full-time

Pay: Rs100, Rs120,000.00 per month

Application Question(s):

  • How many projects you have done so far till yet as Business Analyst ?

Work Location: In person

Expected Start Date: 01/10/2025

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