Sales QA Specialist – Call
3 days ago
QA Executive – Role Overview
Position: Quality Assurance Executive (Sales – Call & Text Monitoring)
Reports To: QA Manager
Department: Quality Control
Key Responsibilities:
- Calibration Owner:
- Lead calibration sessions with sales, QA, and training teams to align expectations on quality standards.
- Process Optimizer:
Identify gaps and suggest improvements in sales scripts, objection handling, and communication flows.Document and report quality deviations, compliance breaches, and training needs proactively.Analyze agent performance trends based on call/text audits and support the sales team with actionable insights.Deep-dive into both verbal and written sales interactions to evaluate effectiveness, accuracy, and persuasion quality.
- Issue Reporter:
- Performance Analyst:
- Call & Text Message Analysis:
Job Type: Full-time
Work Location: In person
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