Customer Support Executive

2 days ago

Lahore, Punjab, Pakistan IGarner System Full time 750,000 - 900,000 per year

Job Summary:

The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain customer records by updating account information and service history.
  • Provide accurate information about products, services, policies, and procedures.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Track, manage, and resolve customer service tickets or cases.
  • Collect customer feedback and share insights with the management team for service improvement.
  • Support sales and operations teams by ensuring smooth customer interactions.
  • Meet performance targets such as response time, resolution time, and customer satisfaction scores.
  • Ensure compliance with company policies and service standards.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Communication, or a related field (preferred).
  • Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).
  • Strong communication skills in English [and local language if applicable].
  • Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).
  • Ability to handle pressure and challenging situations calmly.
  • Excellent problem-solving and conflict-resolution skills.
  • Strong organizational and multitasking abilities.
  • Positive attitude, patience, and empathy.

Key Competencies:

  • Customer-oriented mindset
  • Professionalism and accountability
  • Team collaboration
  • Active listening and adaptability

Job Type: Full-time

Pay: Rs50, Rs75,000.00 per month

Work Location: In person

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