Customer Support Executive

2 days ago

Lahore, Punjab, Pakistan IGarner System Full time 750,000 - 900,000 per year

Job Summary:

The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain customer records by updating account information and service history.
  • Provide accurate information about products, services, policies, and procedures.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Track, manage, and resolve customer service tickets or cases.
  • Collect customer feedback and share insights with the management team for service improvement.
  • Support sales and operations teams by ensuring smooth customer interactions.
  • Meet performance targets such as response time, resolution time, and customer satisfaction scores.
  • Ensure compliance with company policies and service standards.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Communication, or a related field (preferred).
  • Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).
  • Strong communication skills in English [and local language if applicable].
  • Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).
  • Ability to handle pressure and challenging situations calmly.
  • Excellent problem-solving and conflict-resolution skills.
  • Strong organizational and multitasking abilities.
  • Positive attitude, patience, and empathy.

Key Competencies:

  • Customer-oriented mindset
  • Professionalism and accountability
  • Team collaboration
  • Active listening and adaptability

Job Type: Full-time

Pay: Rs50, Rs75,000.00 per month

Work Location: In person

  • Customer Support Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time

    Company DescriptionAbacus, located in Lahore, has been a leading provider of business solutions for nearly 40 years. The company helps organizations transform their visions into realities through the latest business methodologies and technological tools. Abacus has a deep industry focus and is driven by technology, offering world-class delivery capabilities...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Adex360 Full time 500,000 - 800,000 per year

    Customer Support Executive (SaaS)Position SummaryWe are seeking aCustomer Support Executiveto provide first-class support for ourSoftware-as-a-Service (SaaS) platform. The role involves managing customer queries, assisting with product usage, and ensuring accurate data/content uploading on the company's website. The successful candidate will serve as a...

  • Customer Support Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Bells Entertainment Full time

    Job Description:Bells Entertainment, a leading media and entertainment company based in Lahore, Pakistan, is seeking a dedicated Customer Support Executive with 1 year of experience. Join our dynamic team to provide exceptional support to our clients and enhance their experience in the entertainment industry.Responsibilities:- Address customer inquiries and...

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan ibex. Pakistan Full time

    OverviewJoin to apply for the Customer Support Executive role at ibex. Pakistan.We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Rawayat Organic Full time 104,000 - 130,878 per year

    We are looking for aCustomer Support Executiveto join our team atRawayat Organic (Lahore). The ideal candidate will be responsible for handling customer inquiries, managing orders, and ensuring an excellent customer experience.Key Responsibilities:Respond to customer queries via phone, WhatsApp, and emailManage and process orders efficientlyResolve customer...

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan ibex Full time

    Customer Support Executive - Domestic (Lahore) ibex, Pakistan Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal...

  • Customer Support Executive

    7 days ago

    Lahore, Punjab, Pakistan Closet Stores Pvt. Ltd. (Rental Botique) Full time 25,000 - 30,000 per year

    We are looking for Customer Support Executive to join our Boutique. Past experience in customer service is needed.Key Responsibilities:1)Answer customer queries and resolve issues through incoming phone calls.2)Engage with potential customers, answer their questions, and provide product information to drive sales and book orders.3)Maintain detailed records...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan PakWheels Full time

    As a Customer Support Executive at PakWheels.com, you will be at the forefront of transforming the customer experience for automotive buyers and sellers across Pakistan. This role requires a proactive and highly organized individual with strong communication and problem-solving skills to provide exceptional support. You will work closely with customers over...

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan Rawayat Organic Full time

    OverviewWe are looking for a Customer Support Executive to join our team at Rawayat Organic (Lahore). The ideal candidate will be responsible for handling customer inquiries, managing orders, and ensuring an excellent customer experience.ResponsibilitiesRespond to customer queries via phone, WhatsApp, and emailManage and process orders efficientlyResolve...

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan Abacus Consulting Full time

    We require a Customer Support Executive for the UAE International Premium Hala campaign. The candidate should possess:Minimum Intermediate educationExperience or fresh graduatesGood at handling complaints via email and phone callsExcellent communication skillsConfidentHardworkingProficient in MS OfficeNOTE:Salary: Earn up to 50KImmediate joining...