Customer Service Coordinator

2 weeks ago


Lahore, Punjab, Pakistan Autosmart Tech Full time 300,000 - 600,000 per year

We're looking for an experienced Customer Service Coordinator for our Lahore office.

Job Description:

An ideal candidate should be able to:

  • Connect and process telephone requests.
  • Receive incoming calls and take messages on behalf of other staff.
  • Ensure that a high level of customer service is consistently provided.
  • Maintain the database and other systems available.
  • Handle day to day generals queries and booking via email and calls.
  • Can manage heavy call volume efficiently.
  • Work cooperatively as part of a team to ensure that priority tasks are carried out effectively and meet the required deadlines.
  • Be tactful and have respect for the need for confidentiality to all parties concerned, including members of staff, customers and sessional staff.

Education:

  • Must be a graduate

Skills:

  • Excellent verbal communication skills in English required, including clear articulation, active listening, and the ability to convey ideas effectively.
  • Efficient in processing calls and queries.

**Previous experience in customer service from UK, USA or Canadian-based company would be plus

Timings: 9AM - 5PM UK time

Location: Lahore



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