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Assistant Manager- NOC

2 weeks ago

Karachi, Sindh, Pakistan Transworld Associates Pvt. Ltd Full time 900,000 - 1,200,000 per year

Qualification

  • BS Networks/IT/Computer Science and/or MS Network

Experience

  • Min 4 to 5 years of proven experience in a comparable role within an ISP or Telecoms organisation

Job Description

  • Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond promptly to network and server anomalies and outages.
  • To act as an escalation point for customer problems and questions via telephone, e-mail, and face-to-face.
  • Develop documentation related to the departments work processes, which is up to date and accurately reflects the day-to-day running of the team.
  • Managing day-to-day network performance monitoring.
  • Managing staff to support customers on call & via email.
  • Network troubleshooting and fault analysis to resolve the issue.
  • Ensuring maximum possible service availability and performance to TES customers.
  • Deployment and maintenance of network monitoring, analysis and reporting tools.
  • Understanding of AAA platforms such as Radius and/or TACACS.
  • Complete understanding of the technologies like IP Protocols ICMP, UDP, TCP; IP filtering and firewalling; Routing Protocols BGP, OSPF, ISIS; Quality of Service; MPLS; Ethernet STP, RSTP, .1q VLANs, QinQ.
  • Manages network services & should be strong in network documentation.
  • Network Performance Monitoring, Troubleshooting & Optimisation BGP, OSPF, MPLS, QoS, Firewalls
  • Team Leadership, Staffing Management & Customer Support Escalation Handling

Job Type: Full-time

Application Question(s):

  • *Are you currently working
  • * Share your salary details

Education:

  • Bachelor's (Required)

Experience:

  • Network operations: 4 years (Required)
  • ISP: 3 years (Preferred)

License/Certification:

  • CCNA (Preferred)

Location:

  • Karachi (Required)

Work Location: In person