Floor Manager

2 weeks ago

Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full time 1,680,000 - 1,800,000 per year

About the Role

Digitech Outsourcing Solution is seeking a dynamic floor manager who can lead call center operations while also playing a key role in project management. This position goes beyond managing day-to-day floor activities—it involves coordinating client projects, ensuring deliverables are met, and driving operational excellence across multiple teams.

Key Responsibilities

Operations & Floor Leadership

  • Supervise daily call center operations across inbound, outbound, chat, and email support.
  • Lead and mentor team leads, supervisors, and agents, ensuring productivity and discipline on the floor.
  • Monitor KPIs (AHT, CSAT, FRT, resolution rate, and attendance) and implement performance improvement plans.
  • Conduct regular floor walks, coaching sessions, and motivational huddles.
  • Act as the escalation point for client or operational issues, ensuring quick resolutions.

Project & Client Management

  • Oversee execution of client projects from initiation to completion, ensuring SLAs and deliverables are consistently met.
  • Work with cross-functional teams (QA, Training, Workforce, IT) to align project goals with operational execution.
  • Manage project timelines, resource allocation, and reporting to ensure smooth delivery.
  • Prepare performance reports and project updates for senior management and clients.
  • Identify risks in ongoing projects and propose actionable solutions.

Process Excellence & Continuous Improvement

  • Implement process enhancements to improve efficiency, reduce costs, and increase client satisfaction.
  • Ensure adherence to SOPs, compliance standards, and quality benchmarks.
  • Drive initiatives for automation, workflow optimization, and agent productivity.

Qualifications & Requirements

  • Bachelor's/Master's degree in business, management, or project management (PMP certification is a plus).
  • 4–6 years of BPO/call center experience, with at least 2+ years in a supervisory or managerial capacity.
  • Proven track record of leading large teams and managing client projects simultaneously.
  • Strong understanding of call center KPIs, workforce planning, and project lifecycles.
  • Excellent communication, leadership, and stakeholder management skills.
  • Proficiency in MS Office, CRM systems, and project management tools (e.g., Trello, Asana, and MS Project).
  • Flexibility to manage rotational shifts (day/night).

What We Offer

  • Competitive market-aligned salary.
  • Health insurance and paid leave benefits.
  • Exposure to multi-client, multi-project environments.
  • Growth opportunities with career paths in senior management and project leadership.
  • A collaborative, fast-paced work environment where your leadership drives impact.

This role is ideal for leaders who can balance floor management and project delivery, ensuring both operational discipline and client success.

Job Type: Full-time

Pay: Rs140, Rs150,000.00 per month

Work Location: In person

  • Floor Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full time 900,000 - 1,200,000 per year

    Job Title: BPO Floor ManagerLocation:Lahore, PakistanDepartment:OperationsJob Type:Full-timeAbout the RoleDigitech Outsourcing Solution is seeking a dynamicFloor Managerwho can lead call center operations while also playing a key role inproject management. This position goes beyond managing day-to-day floor activities — it involves coordinating client...

  • Floor Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Sifa Full time 600,000 - 650,000 per year

    Job Title: Floor ManagerCompany: SIFAJob Type: Full-TimeSalary: Competitive, based on experienceKey ResponsibilitiesOversee daily floor operations to ensure efficiency and productivitySupervise, train, and motivate team members to meet performance targetsMonitor workflow, product quality, and safety standardsCoordinate shift schedules and manage staffing...

  • Floor Manager

    17 hours ago

    Lahore, Punjab, Pakistan I.T. Path Full time 1,200,000 - 2,400,000 per year

    Job Description:Support the Floor Efficiency Manager in tracking presence, discipline, and productivity on the floor to help resolve staff issues promptly and maintain client satisfaction and retention.Own discipline, presence, and productivity tracking on the floor to resolve 90%+ of staff issues within 48 hours and maintain an environment that protects...

  • Floor Manager

    2 weeks ago

    Lahore, Punjab, Pakistan wesolvd Full time 900,000 - 1,200,000 per year

    Job SummaryWe are seeking an experienced and motivated Floor Manager to oversee daily restaurant operations. The Floor Manager will be responsible for supervising staff, ensuring excellent customer service, and maintaining smooth front-of-house operations.Key ResponsibilitiesSupervise and coordinate front-of-house staff, including waiters, bussers, and...

  • Floor Manager

    2 weeks ago

    Lahore, Punjab, Pakistan EFU Life Assurance Ltd. Full time 900,000 - 1,200,000 per year

    Company DescriptionEFU Life is the leading Life and Health Insurer and Family Takaful operator in Pakistan's private sector. Since 1992, EFU Life has earned a reputation as a trusted brand in providing comprehensive financial planning and protection solutions. We cultivate a culture that encourages growth, nurtures talent, and empowers individuals to strive...

  • Floor Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Shafaq n Kami Salon Full time 450,000 - 600,000 per year

    At Shafaq n Kami, we are committed to providing exceptional client experiences and maintaining the highest standards of service in the beauty and wellness industry. We are seeking a dynamic and professional Floor Manager to oversee daily salon operations, lead staff, and ensure smooth client service delivery.Key Responsibilities:Supervise daily floor...

  • Floor Sales Supervisor

    1 week ago

    Lahore, Punjab, Pakistan Umer Supermarket (Pvt.) Ltd. Full time 600,000 - 1,200,000 per year

    Description: We are looking for an experienced Floor Sales Supervisor to lead our sales team and enhance customer satisfaction. The successful candidate will play a key role in driving sales performance and maintaining operational excellence on the sales floor.Job Responsibilities:-Supervise the floor sales team and ensure excellent customer service...

  • Floor Manager Outbound Sales

    2 weeks ago

    Lahore, Punjab, Pakistan EFU Life Assurance Ltd. Full time 1,200,000 - 3,600,000 per year

    Location: Lahore basedEFU Life TSM is a telesales and mhealth segment under the umbrella of EFU Life. Combining insuretech and healthtech general operations revolves around selling low ticket inclusive insurance products via Call Centre and providing Video and teleconsultations.Job Description:The Floor Manager is responsible for overseeing the daily...

  • CSD Floor In-Charge

    2 weeks ago

    Lahore, Punjab, Pakistan ARD Developers Full time 1,200,000 - 3,600,000 per year

    Full job descriptionJob description:We are seeking a results-driven Customer Services Floor In-Charge with a strong background in Reputed Real Estate Group to lead Customer Services operations. The ideal candidate will lead in this domain, and fostering strong relationships with customers.Key Responsibilities:End To End Customer ServicesAll over Submission...

  • ARM, Floor Manager, Order Taker, Host, Cashier, Waiter,

    2 weeks ago

    Lahore, Punjab, Pakistan Hospitality Industry Full time 40,000 - 70,000 per year

    We're Hiring – Join Our Restaurant Team We are looking for passionate and experienced individuals to be part of our growing restaurant group.Exciting opportunities are available for the following roles: Assistant Restaurant Manager — 80,000 to 10,0000 Floor Manager — 60,000 to 70,000 Order Taker — 45,000 to 55,000 GRO / Host — 40,000 to...