Front Desk Officer

2 weeks ago

Islamabad, Islamabad, Pakistan Burj ul Zaki Boutique hotel Full time 384,000 - 480,000 per year

We are seeking a Front Desk Officer who will serve as the primary point of contact for guests, delivering exceptional customer service and ensuring a welcoming and efficient check-in and check-out experience. This role involves managing reservations, handling guest inquiries, and coordinating with other departments to ensure a pleasant stay for all guests. The ideal candidate will have experience and good know-how of PMS (Property Management Systems) and a strong background in sales and conversion, preferably with previous experience as a front desk officer in the hospitality industry.

Key Responsibilities:

  • Greet guests upon arrival and assist with the check-in process.

  • Handle guest inquiries, requests, and complaints promptly and effectively. - Provide information regarding the guest house facilities, local attractions, and transportation options.

  • Manage reservations through phone, email, and online booking systems. - Update and maintain the reservation system with accurate guest information.

  • Process cancellations and modifications to bookings as necessary.

-Drive sales and maximize conversion rates through proactive engagement.

-Utilize PMS and related tools effectively to manage leads and bookings.

-Deliver excellent customer service and build long-term client relationships.

  • Handle payments, issue receipts, and ensure accurate cash handling.

  • Manage billing inquiries and resolve discrepancies promptly.

  • Collaborate with housekeeping and maintenance teams to ensure room readiness and address any guest issues.

  • Maintain effective communication with management regarding guest feedback and operational concerns.

  • Maintain an organized front desk area and ensure all guest documentation is filed appropriately.

  • Assist with the management of guest house inventory and supplies.

  • Ensure compliance with guest house policies and procedures regarding safety and security.

  • Report any incidents or emergencies to management immediately.

Qualifications:

  • High school diploma or equivalent; additional certification in hospitality management is a plus.

  • Previous experience in a front desk or customer service role preferred.

  • Strong communication and interpersonal skills.

  • Ability to handle multiple tasks in a fast-paced environment.

  • Basic computer skills and familiarity with reservation systems.

Interested candidates should submit their resume and a cover letter outlining their relevant experience. Whatsapp

Job Type: Full-time

Pay: Rs30, Rs40,000.00 per month

Ability to commute/relocate:

  • Islamabad: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Receiptionist: 5 years (Required)

Work Location: In person

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