Customer Success Specialist

1 day ago

Lahore, Punjab, Pakistan Hirestaff Full time $2,500 - $5,000 per year

About the Company

Our Client is a highly reputable, US-based Accounting and Tax firm providing precise, timely financial services to our clients. We are expanding our dedicated back-office operations and are seeking a highly motivated Customer Success Specialist to join our team in Lahore, Pakistan.

About the Role

The Critical Link: The Customer Success Specialist serves as the primary and central point of contact between our valued US clients and our internal accounting and tax operational teams (who may be located in Pakistan or other global locations). This crucial liaison role ensures seamless communication, timely delivery, and exceptional client satisfaction by translating client needs into actionable requests for our technical teams, and providing clear updates back to the client. This role strictly requires a proactive, 'serving' attitude and the ability to operate effectively during US Central Time (CT) business hours. Native-level English communication fluency is mandatory for building professional trust and rapport with US clients.

Responsibilities

  • Central Communication Hub:
    Act as the exclusive point of contact for assigned clients, managing all incoming and outgoing communication related to their tax and accounting needs.
  • Liaison & Translator:
    Effectively bridge the gap between clients and the technical operations teams (Accountants, Tax Preparers, etc.). This includes:

Translating complex client inquiries into clear, detailed instructions for the technical teams.

Translating technical outputs and status updates into easily understandable, professional responses for the client.

  • Workflow Management:
    Coordinate and track client service requests, ensuring all internal deadlines are met by the operational teams and client deliverables are provided accurately and on time.
  • Proactive Status Updates:
    Keep clients regularly informed about the progress of their work (e.g., tax preparation status, audit response timelines) without the client needing to ask.
  • Issue Resolution & Triage:
    Professionally handle client concerns and identify which operational team member needs to address the technical aspect of the issue, ensuring swift follow-up and resolution.
  • Quality Assurance:
    Briefly review communication before it reaches the client to ensure clarity, tone, and alignment with firm standards.
  • Serving Attitude:
    Maintain a consistently polite, empathetic, and highly service-oriented demeanor in all interactions.

Qualifications

  • Exceptional English Communication (Mandatory):
    Must possess Native-level proficiency in spoken and written English. Candidates with an educational background from A-Levels, O-Levels, or equivalent foreign qualifications are strongly preferred as evidence of advanced fluency.
  • Schedule:
    Willingness and ability to work a full-time schedule aligned with US Central Time (CT) business hours.
  • Serving Attitude:
    A genuine, proactive focus on client satisfaction, characterized by patience, professionalism, and a desire to serve.
  • Coordination Skills:
    Proven ability to manage multiple simultaneous communication threads, prioritize tasks, and coordinate across internal teams located globally.
  • Experience:
    Previous experience (2+ years preferred) in a customer success or premium customer service role, ideally within a service-based or financial/professional services context.

Budget is USD per month.

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Cyngro Full time 600,000 - 1,200,000 per year

    Company DescriptionAtCyngro, we specialize in digital marketing, SEO, web development, Odoo solutions, marketing automation, and conversion optimization, helping businesses achieve remarkable growth. Leveraging AI-driven strategies and cutting-edge technology, we drive digital transformation, enhance operational efficiency, and elevate brand success. With...

  • Customer Success Specialist

    6 days ago

    Lahore, Punjab, Pakistan Stackworx Full time 600,000 - 800,000 per year

    Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences?We're expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Specialist to join our growing team.As the Customer Success Specialist, you'll be responsible for managing client...

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 720,000 - 1,320,000 per year

    Job Title: Customer Success SpecialistLocation: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited...

  • Customer Success Specialist

    5 days ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time 1,200,000 - 1,800,000 per year

    Quality Resource Private Limited a Multinational Digital Marketing Companyenables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.We're currently looking forCustomer Success Specialist (Night Shift) in...

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Outsource Tel Full time 1,200,000 - 3,600,000 per year

    As a Customer Success Specialist, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations.Customer Success Management, SAAS and Salesforce background is a must for this postion.Leveraging a best practice model, you will guide...

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Techscale Full time 900,000 - 1,200,000 per year

    About The RoleWe are looking for a proactive and customer-obsessedCustomer Success Specialistto join our growing team. In this role, you'll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.Key ResponsibilitiesDevelop and maintain strong relationships with assigned...

  • Customer Success Specialist

    1 day ago

    Lahore, Punjab, Pakistan Biztekapps Full time 900,000 - 1,200,000 per year

    Job descriptionBiztek Apps is seeking dynamic Customer Success Specialist to join our team in Defence Moor, Walton Road, Lahore If you're passionate about sales, customer service, and have excellent communication skills, this is your chance to thrive in a fast-paced environment.Shift: Night Shift (Monday to Friday, 7:00 PM - 5:00 AM)Salary: PKR 75,000 –...

  • Customer Success Support Officer

    3 days ago

    Lahore, Punjab, Pakistan Sazgar Engineering Works Limited Full time 600,000 - 1,200,000 per year

    Position: Customer Success Support OfficerJob Type: Work-from-OfficeLocation: Sazgar Car Assembly Plant, Sundar- Raiwind Road, LahoreIntroduction:The primary responsibility of this role is to assist the Customer Success Specialist in managing and enhancing the customer experience for all Sazgar clients, including GWM & BAIC. The successful candidate will be...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan ibex Full time 1,200,000 - 1,600,000 per year

    Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international...

  • Customer Success Specialist

    6 days ago

    Lahore, Punjab, Pakistan Abacus Full time 1,000,000 - 1,200,000 per year

    Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.). ResponsibilitiesEngage with...