Front - Desk / Patient Care Coordinator

4 days ago

Karachi, Sindh, Pakistan MARS Healthcare Network Full time 900,000 - 1,200,000 per year

We're looking for enthusiastic and patient-focused individuals to join our team as Patient Care Coordinators. In this role, you'll play a pivotal part in interacting with both new and existing patients, managing appointments, and collaborating closely with our US-based staff to ensure smooth clinical operations.

Position Overview:

As a Patient Care Coordinator, you'll serve as the first point of contact for our patients, delivering outstanding service and support.

Responsibilities:

  • Patient Communication:
  • Handle inbound and outbound calls and emails from patients, addressing inquiries and providing information about our cosmetic procedures with professionalism.
  • Cultivate strong relationships with patients, ensuring their needs are met and questions are answered promptly and accurately.
  • Issue Resolution:
  • Resolve patient issues, complaints, and requests promptly and efficiently, prioritizing patient satisfaction above all else.
  • Escalate complex problems to appropriate staff members and follow up to ensure swift resolutions.
  • Record Management:
  • Maintain meticulous and up-to-date records of patient interactions and appointments in our database, ensuring accuracy and confidentiality at all times.

Qualifications:

  • Previous experience in a customer service or patient care role preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to handling patient inquiries and concerns.
  • Ability to work independently and as part of a collaborative team, with a focus on achieving collective goals.
  • Proficiency in using computer systems and databases to manage patient records and appointments.
  • Any courses related to Dermatology, Aesthetics and Cosmetic Procedures.

Job Type: Full-time

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