Customer Success Specialist

4 days ago

Lahore, Punjab, Pakistan Abacus Full time 600,000 - 1,200,000 per year

Job Title: Customer Success Specialist

Location:
1st Floor, Shaheen Complex, Egerton Road, Garhi Shahu, Lahore.

Shift:
US/UK Shifts – 5 Days a Week (Monday to Friday)

Job Type:
Full-time

Department:
Customer Service

Salary:
100,000 PKR per month

About the Role

We are looking for a motivated and customer-focused individual to join our team as a
Customer Success Specialist
. In this role, you will be the primary point of contact for our customers, helping them navigate their journey with us through personalized support and proactive engagement. Your focus will be on ensuring satisfaction, resolving issues effectively, and building strong relationships that drive long-term customer success.

Key Responsibilities

  • Serve as the first line of support for customer inquiries across phone, email, and live chat channels.
  • Understand customer needs and guide them toward solutions that maximize satisfaction and value.
  • Troubleshoot and resolve service-related issues with empathy and professionalism.
  • Provide clear and simplified explanations of technical or complex topics.
  • Maintain detailed records of customer interactions and resolutions.
  • Collaborate with internal teams to improve the customer journey and eliminate recurring issues.
  • Consistently deliver a positive Customer Experience to meet or exceed Quality Assurance (QA) benchmarks.
  • Build trust-based relationships that encourage customer loyalty and long-term success.

What We're Looking For

  • A customer-first mindset with a proactive and problem-solving approach.
  • Excellent communication skills — both verbal and written — with fluency in English.
  • Ability to maintain a neutral or American accent in verbal conversations.
  • A team player who thrives in collaborative environments but can also work independently.
  • Comfortable breaking down technical or complex information into simple, actionable steps.

Requirements

  • Minimum A Levels / Intermediate education or higher.
  • Fluency in written and spoken English.
  • Previous experience in customer service or success roles is a plus, but not required.

Benefits

  • Salary:
    100,000 PKR per month
  • Working Days:
    Monday to Friday (5 days a week)
  • Fixed working hours for work-life balance
  • Observance of all U.S. public holidays
  • Comprehensive medical coverage
  • Performance-based bonuses and incentives
  • Friendly, supportive, and growth-oriented work environment

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