Community Manager

2 weeks ago

Lahore, Punjab, Pakistan Kickstart Full time

Kickstart is Pakistan's largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 16 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5400+ members using our spaces daily.

We are looking for a
Community Manager
in Lahore. As the Community Manager, you have to ensure a high-quality office experience. The Community Manager is responsible for all affairs concerning the community including but not limited to safety and security of location. Community engagement, customer service, member retention, and staff performance is another aspect of the role.

Key Responsibility

Collaboration with Marketing:

  • Work closely with the marketing team to align event strategies with overall marketing goals.
  • Develop a detailed event plan, including timelines, budgets, and resources needed in collaboration with the marketing department.

Internal Coordination:

  • Regularly communicate with internal teams (sales, customer support, etc.) to align with broader company objectives.
  • Create a communication plan to keep all members informed about upcoming events.

Community Engagement:

  • Use surveys and feedback sessions to understand the community's interests and preferences.
  • Establish online forums or groups for ongoing community engagement.
  • Initiate and organize seminars, workshops, or webinars that address the needs and interests of community members.

Partnership Development:

  • Actively seek opportunities to expand partnerships with relevant organizations.
  • Attend industry events and network to identify potential partners.
  • Leverage events as a platform to showcase partnership opportunities.

Member Support:

  • Be the primary point of contact for community members, addressing queries and concerns promptly.
  • Regularly gather feedback and insights from members to improve services and events.

Client Visits:

  • Provide client visits to and ensure top-notch experience is provided.
  • Use client interactions to strengthen relationships and gather testimonials for marketing purposes.

Database Management:

  • Maintain an organized and updated database of all community members.
  • Ensure a smooth onboarding and offboarding process for new and departing members.

Financial Management:

  • Keep detailed records of payments and expenses related to location up-keep.
  • Work closely with the finance team to ensure accurate tracking and reporting.

Required background

  • Minimum experience of 2 year
  • Bachelor's degree in business, Communications, or a related field.
  • Experience in hospitality (hotels, restaurants, QSR) are highly encouraged to apply.

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