Head Of Department CSD

17 hours ago

Lahore, Punjab, Pakistan 1d894da9-6f0e-4a7e-88b2-6ab7f8a8be3e Full time 1,200,000 - 2,400,000 per year

Job Description:

Grand City is looking for a dynamic, customer-focused leader to head our Customer Services Department (CSD). The ideal candidate will be responsible for ensuring customer satisfaction, handling client queries, managing service teams, and maintaining a high standard of communication and relationship management with clients and residents.

This role requires excellent leadership, communication, and problem-solving skills, along with the ability to manage a large customer base in a real estate or housing project environment.

Key Responsibilities:

  • Lead the Customer Services Department and oversee all client interactions and complaint handling.
  • Develop and implement customer service policies, SOPs, and quality standards.
  • Ensure timely resolution of customer queries, complaints, and requests.
  • Coordinate with sales, accounts, and technical teams to ensure smooth after-sales service.
  • Monitor and analyze customer feedback and satisfaction reports, suggesting improvements.
  • Train and mentor customer service staff to ensure professional and courteous communication.
  • Handle VIP / high-priority clients and ensure their concerns are addressed promptly.
  • Prepare monthly performance reports for management review.

Requirements:

  • Bachelor's or Master's degree in Business Administration, Management, or a related field.
  • 8–12 years of experience in Customer Service or Client Relations (preferably in real estate, housing, or corporate setup).
  • Strong leadership, interpersonal, and problem-solving abilities.
  • Excellent verbal and written communication skills in English and Urdu.
  • Ability to manage high-pressure situations and maintain professionalism.

Benefits:

  • Market-competitive salary
  • Professional and growth-oriented environment
  • Transport and other facilities as per company policy

Job Type: Full-time

Work Location: In person

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