Call Center Representative

1 week ago

Lahore, Punjab, Pakistan Digitaiz Technologies Private Limited Full time 900,000 - 1,200,000 per year

Call Center Agent
(Customer Support – Night Shift)

Location:
Lahore (Onsite after training)

Job Type:
Full-Time (Initially Remote – Night Shift, 7:00 PM to 4:00 AM)

Job Description:

We are looking for
experienced Call Center Agents
with excellent
English communication skills
to join our growing team. The ideal candidate will have prior experience handling
international (USA-based) calls
and should be confident in delivering a professional customer experience.

Key Responsibilities:

  • Handle inbound and outbound customer calls (USA-based clients).
  • Maintain a high level of spoken English fluency and professionalism.
  • Meet daily/weekly targets for calls, conversions, or customer satisfaction.
  • Keep records of customer interactions in CRM systems.
  • Provide excellent customer service while resolving queries efficiently.

Requirements:

  • Education:
    Bachelor's degree (Mass Communication, Business Administration, English, Marketing) preferred. Candidates with A/O Levels and strong English fluency are encouraged to apply.
  • Experience:
    6 months to 1 year of experience in a
    USA-based call center
    (Fresh graduates with exceptional spoken English may also apply).
  • Skills:
    Excellent spoken and written English, active listening, patience, problem-solving.
  • Other:
    Candidate must reside in
    Lahore
    with good internet and remote setup.

Perks & Benefits:

  • Market-competitive salary + performance-based incentives.
  • Opportunity to grow into team lead/quality assurance roles.
  • Professional and supportive work environment.

How to Apply:

Interested candidates are encouraged to apply at

with the subject line
"Call Center Agent Application – [Your Name]"
.


Degree:

  • BBA, MBA, BS Mass Communication, BS English, BS Marketing, OR A/O Levels with strong English


Experience :

  • 6 months to 1 year (USA-based call center preferred)
  • Fresh graduates with
    excellent English fluency
    can apply

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